"Superb product and service - Very pleased."

We are very pleased with the quality of the product. We purchased a large area of decking 70+ Sq m.

Reece in sales was very helpful.

The decking boards are the best from all the samples received from other companies, and we installed them ourselves without too many issues. It looks fantastic and we are receiving a lot of attention from neighbours and friends.

We would recommend this company, nothing is perfect in this world but compared to many companies we have been very pleased with both service and product.

We recently added another area and again excellent prompt service.

Highly recommend.

"Amazing decking and service from luke"

Amazing decking and service from luke, went together so well and quality is second to none. Would highly recommend and would purchase again.

"Used their cladding for raised beds and…"

Used their cladding for raised beds and have had nothing but trouble with it, was horrendous to install and their fixings are the worst I’ve ever used, they just spin and start melting the product and fail to gain any purchase.
And ever since the cladding has been installed it has constantly warped especially on a hot day.
Over priced and an absolute nightmare,,,,

"Lovely product but had problems with the order"

The product looks lovely. Especially the railings. We have had some problems with the order... But they have promised to sort it out.

"Their 25 year guarantee is…"

Their 25 year guarantee is worthless,they don't reply to emails or complaints. I bought my composite decking seven years ago and was happy with it until this year. It has now warped and the colour faded.
I had to regularly phone them as they did not acknowledge my written complaint or return phone calls. I sent photos of the warping and their response was it was the joinery company fault, they hadn't fitted it correctly.
This wasn't the case and the joiners had recommended this company as they regularly used their products.
A waste of money on a very expensive product.

"Excellent"

Great product, easy to install. Great knowledge by the sales team. Very happy with the finished result

"Great product and easy to install and…"

Great product and easy to install and keep clean. The customer service was fantastic with no quibble exchanges or returns (on fixing products).

"Well made products with food customer…"

Well made products with food customer support will defiantly recommend to others

"Not the cheapest but good quality and…"

Not the cheapest but good quality and looks beautiful when it's installed which is easy. I've never had any problems with the sales staff who have always been polite and very helpful. I always deal with the Cardiff people who are very nice.

"Terrible sales staff"

Terrible sales staff
totally disinterested in providing any level of good customer service experience
Had to chase up numerous times and called / emailed / left messages and still no response and only when i turned up at the office does anyone take any action

Like others wrote, its a shame as the product is excellent but the sales staff are a total waste of space so would not purchase again for the amount of hassle that occured.