"Brilliant job on all our front facing windows"

I was slightly dreading having this work done but Chigwell Windows made it very easy and fuss free. Good communication throughout. Sensible, competitive pricing that was agreed in advance and didn't change. We arranged two days for installation but the team came in and did it all in one day. Our new windows are really lovely and we're very happy with them.

"Would 100% have no hesitation in recommending "

From the initial enquiry we could not have then been any happier with the product, service & aftercare. We would 100% recommend Chigwell Windows .

"Happy with the service"

Happy with the service, great guys here.

"4.5* doors/5* surveyor, fitters & Aaron/3* CustServs"

So, I'm happy enough with my doors, although I did get locked *in* my house this morning when the stable door back door refused to open 🙄 But, I got it sorted.

Aaron, the salesperson, was perhaps the least pushy, most professional salesperson I've dealt with in this type of transaction. When initially I decided to go with another company, Aaron wished me well, remained professional and courteous and just pointed out things to be aware of. And when they let me down, and I reached out to him, Aaron got the order placed immediately and my doors were installed 3 weeks-ish later.

The surveyor had great attention to detail and answered my questions patiently. He checked details, clarified things and made helpful suggestions

The fitters, Harry and his trainee (it seemed like) were great. They were professional, polite, on time, friendly and personable, and took care of my property and made sure I was satisfied with the job. They worked solidly for 6 hours on 2 doors from the moment they arrived.

Unfortunately I didn't spot 2 places where a wall had been slightly damaged, and where the repair work wasn't quite up to scratch until they'd left, so I emailed in with pictures. I won't name names but one (clearly young) receptionist took exception to the mention of a review being left at the end of the process. I could see, not just hear, her back going up 😂 There was no point in getting so defensive as the repair hadn't been completed yet. That's now happened less than an hour ago, by Harry and trainee, and George, a supervisor, has already been round to check the repair and that I'm happy. Which I am. But 3* only to the CS team, as that's not a professional response to a customer with a valid gripe. There's better dialogue to use, and a better tone of voice and manner. Be conciliatory, be professional, not unnecessarily defensive. They could do with some client telephony training, as well as having some training in SPAG - spelling, punctuation and grammar - to make the company look more professional.

Overall, this has been a 4* experience. I've already recommended this company to a neighbour and another future customer.

"A brilliant service from start to…"

A brilliant service from start to finish. A beautiful sliding door, extremely happy with it. The installers were calm and efficient. Thank you

"Couldn’t recommend these guys enough!"

From our showroom experience through to fitting our Crittall staple doors we have overly impressed with the quality of work, customer care and quality of the Chigwell Window Centre staff. I would strongly recommend anyone using this business as they go above and beyond to make the customer experience as seamless as possible.

"Effecient"

Effecient, knowledgable company.
They visited our home & reccomended the most suitable replacement windows, a quotation was received promptly, they then sent their engineer to measure up precicely, & installed on schedule.
The installers were polite & tidy & worked hard.
We are throughly delighted with the the product & service.

"Choice of product best suited to our…"

Choice of product best suited to our need was clearly laid out. Staff were helpful and professional. Fitters were on time, clean, tidy and polite.
We would recommend.

"Great communication"

Great communication, installation guys were excellent, pleased with the door, thank you !

"Wow what can I say"

Wow what can I say. From the beginning to the finishing of the job. After going to several window installers they did not understand what I was looking for. Went to the Chigwell windows in there Loughton showroom and met Gary in the showroom explained him what I was looking for. Immediately he understood what I wanted and paid the deposit. Arranged for the surveyor to view the site. Finally a date was set and the fitters arrived very prompt. Onkar and Manna the fitters take there pride in doing the work. From the start of the job to the final finishing very clean and tidy. Well done Onkar and Manna.