"High price, inconvenient handling"

The price is too high for a device that requires constant mantenance replacement of parts such as valve seals or plastic covers, which cost exorbitant amounts completely disproportionate to production costs. During use, CO2 need to be reloaded more often than magazine rounds on normal shooting. A few shots and you're done (It's better to buy a laser with rechargeable capability that doesn't require unscrewing). Perhaps the price is reasonable for U.S. citizens, but considering shipping costs to Europe along with customs fees, this gadget becomes not worth the price.

"Beschwerden werden Ignoriert. / Complaints are ignored. /"

Das Unternehmen reagiert nicht auf meine Support anfragen und das Produkt welches ich gekauft habe ist fehlerhaft! Ich habe über 1000$ bei dieser Firma ausgegeben und warte seit Wochen auf Feedback zu meiner Reklamation

The company does not respond to my support requests and the product I bought is faulty! I spent over $1000 at this company and have been waiting for feedback on my complaint for weeks


Please send me a spring that works with your system and my Glock 17 Gen 5. The spring you previously sent does not allow the slide to cycle properly.

When I use the original Glock spring, the slide cycles correctly, but since it’s so strong, the CO2 tank in the barrel only lasts for about 10 shots.

This is why I purchased the 1/2” extension, but now my red laser doesn’t fit on it. I have spent over $1,000 with your company, and it still doesn’t work. There was also no indication anywhere that the red laser 1/2” would not fit the laser-quick extension.

What you’re offering is unacceptable, and only after I leave a bad review on Trustpilot do you respond to my emails. Is this really how you treat customers?

I demand a practical solution and financial compensation, or I will be forced to involve my lawyers!

"I love my trainers"

I love my trainers. The customer service has very professional & helpful. Please note I wrote trainers, plural. My first barrel started having trouble after about 4-6 weeks of use about 5 days a week. I spent the next 6 months returning the barrel every other week to get it looked at (fixed). I bought a 2nd system so I could continue to practice while the one barrel was being worked on. After the 6 months & returning my first barrel 5 or 6 times, they just replaced it with a new one. It’s been about 3 weeks now & no problems, & no problems with my second barrel either. I’m really enjoying my dry fire practice & am 1000 times more consistent than before. Again, the customer service has been great every time I called with questions or my barrel wasn’t working.

"Great products"

Great products, customer service and support. Timely delivery.

"The customer service team demonstrated…"

The customer service team demonstrated a commendable level of responsiveness and attentiveness to the needs of customers.

"Honestly a game changer for dry fire…"

Honestly a game changer for dry fire training. Wish there were more barrels and a slightly more powerful laser.

"The best way to train!"

Excellent product, smooth ordering experience!

"Superb customer service from Boone…"

Superb customer service from Boone Walker. Answered my questions clearly, sent a how to video and replacement parts promptly. Very happy customer.
Thanks

"Extremely happy"

Extremely happy! The Coolfire Trainer eliminates the number one problem with regular dry fire; the lack of a firm grip since no recoil is expected!

"Great product does exactly what it’s…"

Great product does exactly what it’s supposed to do and customer service was excellent