"Sent a used product "

Over charged, didn’t provide promised discount. Worse still sent me an open, used product with half the content missing!!! When I sent emails asking for an explanation they were ignored.

Eventually followed up are refunded the product price which was appreciated

"Never fail to surprise us ....always delivered to our door !"

Food is packaged nicely. All products are fresh. Shipping time is usually reasonable. I have ordered several times from them and will continue to do so.

"I ordered 2 months ago"

I ordered 2 months ago, after a month they said it will be shipped out soon but I told them to cancel it they refused they said it’s too late to cancel and so I waited but after another week with no update I decided to just dispute it on my bank

"I ordered a product"

I ordered a product. 3 days later they stated it would be shipped in 3 weeks. I told them to cancel and they refused too. I refused package and it was sent back to them. They refused refund still, and I opened dispute with bank.

"It’s been more than a month now since I…"

It’s been more than a month now since I ordered and at first they said wait for 7-19 business days and I did! After a month I emailed again and they said they detected a fraudulent activity on my account, this is my fourth time ordering from them! And bow they’re not responding to my emails and I sent them messages on their fb and insta account.

I suggest to everyone that got scam by this website to file a complain in ftc website so they can investigate them!

"We ordered of about 460swiss franks…"

We ordered of about 460swiss franks worth of products plus for an express shipment we payed extra money n its been about a month and we havent recived our product when consult to the support team. They just send an reply with a smily face.. its a total scam..

"It's a SCAM !!!"

It's a SCAM !!!! They don't have the necessary documents for shipping! Of course, the package is confiscated by customs, and Japanese Taste sends you an email informing you that they will not refund your money!

"My GO-TO for Japanese Snacks"

I’ve ordered from them over half a dozen times and spent thousands. I have never had any complaints. It does take a long time (couple weeks) to get delivered but other than that it’s great

"Disappointed with Second Order: Lack of Transparency and Delayed Shipment"

My first experience with this company, utilizing FedEx for shipping, was seamless. However, my second order encountered significant delays and confusion. Despite placing the order promptly, it took 12 days of silence before I contacted them to discover the shipment status. Even more frustrating was the lack of clarity regarding which carrier would be used each time.

As a customer, I expect transparency and options when it comes to choosing carriers. Alternatively, the responsibility should fall on the sender to provide all necessary information for smooth clearance processes, especially for shipments to the USA. Having to hunt down carrier, DHL, details for each product is simply unacceptable.

What's more disappointing is the apparent lack of intention to rectify the situation or offer a refund for the inconvenience caused by their own shortcomings. As a result, I've decided to take my business elsewhere. It's a pity that what started as a promising experience has now soured due to poor communication and service.

"I love this page for the products they…"

I love this page for the products they have, the quality, prices and services are unmatched, for me it is worth paying the taxes in my country for there products the customer service is excellent, and delivered fast, on point always, definitely one of the best pages to order from Japanese brands