"I order some liquid collagen"

I order some liquid collagen, 20 glasses bottles they arrived after 5 days in perfect condition and perfectly well packed!

"Listen to the bad reviews"

Listen to the bad reviews! They were right!

I ordered some snacks from JapanTaste back in November. I wanted them relatively quickly, so I purchased one of the expedited shipping options (about 7 business days).

Fast forward 3 weeks later, I email support asking where my order is. Hadn't even gotten a shipping notification yet for it. Support actually replied to my email and stated my order was ready to go and they would be shipping it out soon. They apologized for the delay. Great.

Well another week went by and nothing, so I emailed them again and was told the same thing. It was ready and would be shipping soon.

Then, you guessed it, another week went by and I emailed them yet again. I WAS TOLD THE SAME THING. So I replied back saying that its been 5 weeks, either ship it or I'll chargeback my card cause this is ridiculous. Support emailed back almost IMMEDIATELY basically saying "oh wow. Look at that. Here's your shipping label." I still never got a shipping confirmation email. Only knew it was coming because i Subscribed to shipping updates from the carrier, so I got an email from DHL.

Another week later and I have finally received my order. Everything came fine and is as described. I have a feeling that if I didn't threaten to chargeback my card, they never would've shipped my order.

Only reason this isn't a 1 star review is because I actually got the stuff unlike some others on here. Avoid this website and just use a japanese reshipper like Buyee.

"Slow processing but otherwise good"

I ordered from this site when they had a sitewide sale. After two weeks with no update, I got worried that I had gotten scammed. I emailed the company to check the status of my order and got a response within 24 hours saying that my order was still being prepared. After another week, I got an automated email from the shipping service with tracking info for my package, and the package arrived 2 days later with the correct items. So, not a scam, just a little slow to pack and ship.

"Tracking"

Hello Folks,

#Order JT-68698

Do you know when the package is expected to be shipped?

Got it Finallly!

"Don't expect to get refund if you are…"

Don't expect to get refund if you are not receive the products that ordered from website.

"Highly Recommend"

I was very skeptical reading the reviews - I almost cancelled my order of a Takamura SG2 Gyuto 210mm, which has been impossible to find anywhere. My order arrived 3-4 working days earlier and the item is authentic and in perfect condition.

I was exchanging emails and speaking on the phone daily with the reps. Granted they respond more quickly over the phone. Also keep in mind that the company is based in Japan, so you will only get responses during Japanese working hours.

"Be careful"

Bought cookies got charged for cookies and shipping immediately but haven’t received anything. If I don’t hear from them in 2 days , I will report them as fraud and thieves

"Its a Scam, Dont buy"

I had a such a terrible experience with this website. i placed an order two months before and had no update regarding my order and when I contacted FedEx to follow up regarding my order they informed me that the shipment has been returned back to the seller's warehouse due to a lack of contact details (my phone number and email )that Japanese taste forgot to include in the parcel so FedEx can contact me to receive the order.
when I contacted the Japanese teste to inform them with this attaching the FedEx email that says good has been shipped back to them, they keep delaying my refund even after confirming the receiving of the shipment in their warehouse and till now received neither the goods nor my money back.

I opened a case with PayPal in order to get the money back and till now the case requires their response and is still on hold.

Plllllllllllllllllllllllease do yourself a favor and keep your money unless you don't care then go and purchase from them I spent 115$ and I didn't receive either my order or the money back.

"Excellent customer service, arrived faster than expected"

The customer service rep was very polite, responded very promptly and answered all my questions. Super fast shipping.
Thank you

"The company should not get 1 star at…"

The company should not get 1 star at all. I order 3 bottles of oil and paid additional for 3-day shipping. About later I contacted the company that then provide a tracking number that couldn’t be found via the FedEx website until an additional week later. The package was constantly saying that it was on hold awaiting delivery date. I then contacted the seller who told me that if I have any shipping issues, my $70 would not be refunded since all cancellations should be done within 60 mins of purchasing. Now over a month later, still no package and FedEx say that they have returned the package to the seller without any explanation!

I contacted the seller with the FedEx return tracking info and they are saying that I am out of luck since the package was a disposal. What!!!!


Very bad service.