doggy-plan.com

Animals & Pets
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584 reviews
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doggy-plan.com

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linny eaton

1.00/5.00

"This company is not at all transparent…"

This company is not at all transparent with what they charge at checkout . Firstly it charges you in USD not AUD . This is a subscription plan and will continue to charge your account monthly ..BUYER BEWARE !

13/06/2024

Unhappy Doggo Owner

1.00/5.00

"Stay Away! No Plan except stealing your money! Overall this is a utterly terrible…"

Overall this is a utterly terrible customer experience and I echo and categorically repeat the previous reviews on this site saying similar. All you will receive are videos with mismatched sound and speed, fine print on the reoccurring "Subscription" and a "helpful" Customer Service that requires Proof of using the service while they still continue to bill you after agreeing to cancel your subscription. The bar for the "Money Back Guarantee" is ZERO guarantee at all - set so that no one in normal course of change of mind will complete it.
100% Do NOT recommend in any way - money is better spent on local puppy classes with people that value you, your dog, and the customer experience. Steer wide and clear, and avoid at all costs. Do NOT recommend.

13/06/2024

Therese Ford

1.00/5.00

"Avoid at all costs"

Avoid - I hope I can save at least one person from this horrid scam!
Signed for 3 months (no mention of subscription) then they deducted more than double the initial payment from my account. Would not issue a refund. They offered me more ‘discounted’ courses. They took the money for subscription 3 days prior to trial period ending and I also cancelled subscription at this time before trial ended. I am having to claim through PayPal and bank due to legality of this 😡
Please DO NOT sign up with these people. If you have joined, unsubscribe from them and from PayPal!
Shame on them!
EDIT: They were made to refund me by my bank/paypal as they took the subscription fee prior the date of my trial being completed. And I had unsubscribed. Justice prevailed!

13/06/2024

Consumer

1.00/5.00

"Very unhelpful"

Very unhelpful. The videos are laggy and not good quality.
Paid for the first month and would not let me cancel - got charged $75 for the second month, which is ridiculous for the quality.
Requested a refund, wouldn’t give me one even though there was no where saying I would be charged that ridiculous amount.
Very disappointed

12/06/2024

Julie Pottinger

1.00/5.00

"Do not by any means subscribe to this…"

Do not by any means subscribe to this thinking it has a money back guarantee. It is a lie and they do not provide a personalized plan. What you get is a link to a “course” of AI created videos. You can’t get your money back without proving you have followed their course for 7 days and that it didn’t work- but there isn’t even a prescribed daily course, as promised. They are robbing people as everyone here has said. It is a complete scam and should be shut down.

Update: I have received a refund. Before leaving this review, they repeatedly sent me auto replies asking me to explain why I wanted a refund, even though I already explained why. After writing this review, calling and leaving a voicemail, and commenting on a Facebook post, they finally replied that they would refund my money. The refund has now processed.

12/06/2024

Consumer

1.00/5.00

"Bloody awful"

Bloody awful, I can’t bring myself to sit and listen to all the badly dubbed videos and she just rambles and talks really slowly without getting into it. It’s also not a personalised plan like they made out. So gutted I wasted my money on this without doing my research

12/06/2024

Penni Nahachewski-Harrison

1.00/5.00

"Total scam artists. DON'T SIGN UP!!!"

I signed up for what I thought were dog training videos that I could access when needed. I just purchased it and went on to use it and it says subscription expired. I contacted them and they said we have nothing for your email. I said "you took 42.77 from my account, so there must be" I sent a photo of the charge, which was done 2 days after the trial.

12/06/2024

Rachel

1.00/5.00

"Advertised as one time purchase for…"

Advertised as one time purchase for training videos, got duped into a subscription fee of 50 monthly when all that was advertised was a one time payment of 19.99. Upon seeing the charge and contacting the company they refuse to right the wrong and refund me my money. The service is garbage, the company is garbage, and their customer service is garbage STAY AWAY.

11/06/2024

Tatjana

1.00/5.00

"….habe grade die gleiche schlechteErfahrung…"

….habe grade die gleiche schlechteErfahrung gemacht…es wird Geld abgebucht, obwohl es nur eine einmalige Zahlung für ein Kurs war, den ich gebucht hatte. Hab’s auch nicht gleich bemerkt mit der monatlichen Abbuchung u. Versuche nun etwas zu kündigen, was ich eigentlich gar nicht autorisiert habe, sehr übel so Geld zu machen, sollte gestoppt werden!!!!!

11/06/2024

Penelope Jorge

1.00/5.00

"This company did not correspond via…"

This company did not correspond via email and started debiting a subscription plan for which I did not sign up for! I just checked my PayPal and there are transactions I did not recognise for the past 3 months!

11/06/2024
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