doggy-plan.com
Jessica Gorlee
"Helpful course!"
Already in the first few lessons I learned a lot. It’s a good course. Just beware of the pricing. I thought I had four weeks to try it out, but I was charged the day after. Maybe that’s my fault. Anyhow it was worth it.
Kathy
Charlie
"I to was led to believe that it was a one off paymet"
I to was led to believe that it was a one of payment and now I’ve had two payments of of £79.99 taken out of my bank ,I have looked at one video and was bored to tears, it’s only now I realised I was paying a subscription,there was no warning a payment was being requested.looking for advice from my solicitor.
Stacey Umscheid
"Also fleeced by this company "
I, too, was hit with an $79.99 charge today from Doggy-plan. Apparently it was something I had agreed to when I originally signed up in December 2023, yet I never received a receipt for even the original purchase, let alone a subscription confirmation, etc. If you go to your account on the site, there isn't a place that shows transaction history, subscriptions, etc., so they literally could be telling us anything to get away with this theft. I also tried to request a refund and after multiple exchanges with Zendesk, they still refused to give me a refund because of a button I "allegedly" clicked when I signed up at the bottom of the page three months ago. Again, no receipt, no email, nothin. We're just supposed to trust them at their word with this.
I'll open a dispute with my credit card once it's cleared and no longer pending, but I'm also going to open a complaint with the FTC. What they're doing is straight up fraud and I hope everyone who's had this done to them opens a dispute with their credit/debit cards to get the proper refund they're owed. (Also, why can't we give a half star or zero stars? That's exactly what this racket deserves.)
Tim Weinert
"Do not subscribe to this service"
Do not subscribe to this service. It is a scam
Chris
"Very good customer service"
**UPDATE**
Their customer service was extremely responsive to my concerns and open to the suggestion of actually notifying people of any pending charges. I am sure there are some who would benefit from their videos, and it was worth the look, I just personally didn't need it. Thank you.
Rebecca Fuller
"This service is a scam"
This service is a scam. DO NOT TRUST THEM WITH YOUR MONEY. They just take the money without any notification or reminder sent nor the opportunity to back out. Not to mention when i contacted them to cancel they bombarded me with emails trying to convince me I should use their service in order to have a good relationship with my dog guilt tripping me! They Offered me a discount on my next purchase. I told them three times i don't have time or money to invest in this dog training service and requested a cancellation and still more hassles to get me to change my mind. They do not care about the customer or your dog, they just want to make money.
Sue McCulloch
"Do not use"
Do not use. No reminder that your subscription is due, they just take the money. As soon as saw the payment was taken I contacted them but apparently I don’t meet the criteria for a refund, the same as many other reviewers. A costly lesson learned, always read the reviews!
UPDATE I have now been refunded but this was only after I replied to their email which told me I wasn’t being refunded, and said I would write a review.
Sophie
"AVOID!!!"
AVOID! They dont refund... They have been charging me for months. I never used their service because I didnt like it. No idea I was even under a subscription plan. Never received one email from them about my plan or billing. DO NOT RECOMMEND
Anita
"my dog and I improved so much"
my dog and I improved so much since we‘re working and excercising with doggy plan! I can fully recommend it - you have tasks to do, exams to reach your personal goals with your dog. for each video, there are a lot of explanations following, so you always know what each training is for.
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