"I purchased this product in April of…"

I purchased this product in April of 2021, and I have used it only 6 times. My CPAP machine started to make awful noises, so I went to my provider and ordered a new machine. When I had my appointment to fit the new machine, I mentioned the issue with the last machine's noise. We got to talking about the machine and it turns out that this SoClean device ruins machines! What a waste of a lot of money, do not buy this product!

"The machine is ok but customer service is horrible"

The machine is ok. The first one I purchased the rebate was lost so I sent it in again. No response from the company so I called and was told it was received too late to apply. This was not known until I ordered a second machine for my husband. You guessed it the rebate was never received, again. The girl I talked too said she would look into it and call me back. No call back.
So the machines seem to be ok the customer service is horrible.

"This is a very good machine"

This is a very good machine. The weakest link is the lid latch that is plastic. They do not sell this part so I was told I would need to purchase a new machine. That is unacceptable. I will use tape before I purchase another machine for $250.00.

"It’s ok for cleaning the mask only"

It’s ok for cleaning the mask only. Don’t know that it’s worth the price. You should modify this to allow it to clean the hose and machine itself also. For the amount of money spent, it should be able to clean the entire system.

"So the SoClean 2 has no replacement lid"

So the SoClean 2 sells for $240-$340 Bucks

I have one it works fine but the lid connects with 2 little plastic tabs, smaller then a ball point pen head and mine broke off, 1st one then the 2nd. So the top will not shut so will not work.

So I looked for a replacement Lid?

No they do not make one, it would cost $20 bucks at most.

So if I am out of warranty I can get a new one complete machine at a discount why not just make a replacement lid. Seems the lid is engineered to fail in 2 years, and it is a environmental waste to not make a lid you just pop it on!

"All went well"

All went well - Thank you!

"I like the SoClean machine it self but…"

I like the SoClean machine it self but am disappointed in the tactics of the company in their rebate offer. I ordered my machine and it was delayed in shipping so I didn't get it right away. So didn't get to Send in rebate in time as they only give you 30 days to complete it. These companies like SoClean instead of taking the money off the top if it's on sale do rebates that they know a large percentage won't submit it or don't do it in the short period of time given. I won't do business with them again and will not recommend them to my friends or family. It's to bad as I like the product but not the companies business practices. If you purchase, I would be ready to jump on the rebate ASAP as you won't have much time, especially if you product is delayed in shipment. The company didn't want to hear it.

"It took me a while to order the unit"

It took me a while to order the unit. Now, I am very pleased with the easy operation and how it works.

"like the machine does great job"

like the machine does great job

"Easy to use, but bacteria grew in my humidifier reservoirservoir"

I loved the ease of putting my stuff in the SoClean each mroning and then not having to put it in the sink with soap and water. I have used it for about a year now, but my face started breaking our around my CPAP mask and I noticed a funny smell. When I went to fill my reservoir with distilled water two nights ago.....there was something growing in the bottom, brownish color, looked like bacterial culture or fungus. I put chlorox in it with soap overngith and it got rid of it, but it showed me that SoClean does not REALLY clean the tubing and reservoir. So I am done with it....even though the convenience was nice. I did not believe the reviews that said it did not really clean the equipment before, but now they were right. We will see if my face clears up as well as the funny smell.