"Absolutely horrible communication"

Absolutely horrible communication!
They had weeks to get me the forms and assistance I needed to clear my import before it arrived at port and they kept telling me the same thing about what forms I had to fill out but with zero help on what information goes where. I had to submit and fill out all the forms for my import myself!!!! Thats why I hired these people!!!! My import ended up having a hold put on it due to these issues! NEVER USE THIS COMPANY if importing anything of more value!!!! I ended calling customs myself and got help from them and hired a legitimate broker

"They didn't seem to know how to…"

They didn't seem to know how to process my ISF. Kept asking me for more information over 3 days. I finally gave up and used another company and it processed my forms in 10 minutes.

"Dont answer inquiry emails"

Dont answer inquiry emails

"For a first timer to deal with customs"

For a first timer to deal with customs, Clearit made the experience pretty easy.

"Very easy to work with"

Very easy to work with. I will use clearit for all future business. I would like to learn more about your other services and how to streamline the process of importing items from other country's.

"Super responsive team and detail…"

Super responsive team and detail oriented. Loved the experience. Highly recommended

"Lack of timely communication for first…"

Lack of timely communication for first time user.

"Fast service and quick response."

Fast service and quick response.

"We are new to the import game."

We are new to the import game.
Clearit did a great job to walk us through the customs process smoothly and quickly.
Very much appreciated and recommended.

"The experience was great"

The experience was great. Using your service was easy. Uploading requested documents, checking status of a shipment and communicating. Even though you don't have a direct phone number, communication was regular and replies prompt. I did find that sometimes the service agent did not answer questions directly or gave a vague answer. That is with the exception of Andres who communicated very well and thoroughly. If there there is anything I would suggest it would be that service reps take more time making sure answers were complete and to provide an FAQ section that would be extra helpful. It would allay much anxiety over the unknown parts of the process for those of us who have not imported anything in the past things in the past.