"I ordered a wardrobe - still waiting "

I ordered a wardrobe, and was told i would be contacted with the delivery date. Having waited over six weeks I sent an email asking what was happening, and didnt get a reply. I sent a second email and was told they would answer soon. On the third email I was told they couldn't supply the wardrobe i had ordered. I have since then requested a refund by email twice and tried to phone them (goes straight to answer phone). Since posting a review I have been told that they can supply the wardrobe just not one of the additional wardrobe rails which they have said they will refund. I will update the review when and if I actually recive the wardrobe.

"Absolutely horrendous customer service - don't buy from them!"

Absolutely horrendous customer service. Only half the product arrived (a kitchen island - the marble top arrived but no ACTUAL ISLAND!) Took over 2 months to resolve. The initial delivery was delayed twice, then they delivered it on the wrong day and left it outside the house even though I had booked 2 man delivery into the house. They offered nothing in compensation for the muck up. They offered no apology and I was down £2k for 2 months. DO NOT BUY FROM THIS COMPANY

"Came on time"

Came on time. Set up by two nice guys who delivered it. Looks good and feels comfy. Happy with it so far.

"Why advertise products that are not…"

Why advertise products that are not available?

"Communication is key!"

It’s probably a different experience if going to the showroom compared to online ordering. I ordered a sofa on 27 April which was classified as delivery within 7 days. Now I was in no rush to get it, but after 10 days I heard nothing about a likely delivery date. I emailed and got an automated reply to say I would be contacted within a day…nothing.

I finally made contact via WhatsApp to be told it was coming the next day, great what was the time window (their faq say they will provide this). No response.

So Saturday at 7.30am I was greeted by a 70kg sofa on a pallet, the courier could only leave it on the pavement as it was one person not the 2 person delivery stated. I can’t fault the courier, he took pity on me and helped me get it into the house but all this hassle could have been avoided if they had communicated more clearly.

"I was kept informed about the progress…"

I was kept informed about the progress of purchase every step of the way, even when there was a delay at the supplier's end. My delivery was quickly and efficiently rescheduled. The customer service team responded promptly both via email and phone. I never had to wait in a queue, and they were always kind, courteous, and patient with all my questions.

"I've bought a few things over the years…"

I've bought a few things over the years and always loved the quality and price. They always show up when they say they will. Totally recommend!

"AVOID AT ALL COSTS!"

Update this review was flagged by Furco for the below but has been approved by trust pilot as the review follows the guidelines set by trust pilot. This organisation will go to any length to ensure they gain financial stability through conning the public out if money for goods they will NOT receive!

Hi again,

We’re just following up about your review of furco.co.uk, which was flagged for containing harmful or illegal content.

The decision
We’ve assessed your review for the reason it was flagged and determined that it follows our guidelines. Therefore, we’ve now put your review back online.

AVOID AT ALL COSTS!! 100% SCAMMERS!! Asked for a refund as they refused to cooperate regarding delivery etc and got nothing but abusive messages with threats of not refunding unless I apologised for calling them scammers! After blocking them and getting my refund via method of payment they messaged me from another mobile number with more abuse! I have all the evidence and have reported to trading standards!

"Thank you for contacting FURCO"

We've chosen FURCO for our office chairs for the second time, and the experience was outstanding. The price were unbeatable, and interacting with their customer service team was a pleasure. They even followed up to ensure our delivery went smoothly. We will definitely use FURCO again.

"Super fast delivery!"

Super fast delivery! The website is really easy to use for ordering and paying.