"Subscribing with them is like registering at Hotel California. You can check out anytime you'd like, but you can't ever leave..."

Terrible product and even worse customer service. I have been trying to cancel my subscription for months but their cancellation process never seems to work. Funny how the ordering process works great and so does the process to update my credit card info, but not so much with the cancellation option. I have sent multiple emails asking for the subcription to be cancelled and have received no response. However, they do make sure to repeatedly spam my inbox with requests for me to update my payment information so that they can send the product I don't want. I cancelled my subscription myself by removing my payment info and they still haven't gotten the message. Shady business practices. Plus the products I did receive were itchy and wouldn't even stay up. Total fail and wish I had never tried them.

"I cancelled my subscription!"

I cancelled my subscription today. The customer service is terrible. The quality also seems less than stellar. I ordered the Halloween jammies and the shorts fit but the top was easily 4 sizes smaller than the tag said. They wouldn't refund me, just offered me 20% off my next extras purchase. That's $35 literally wasted. Do not recommend.

"Love love love"

I love my thongs from here. I love the quality. Some are too tight but that’s like 1 thong out of every 6. Thongs are soft and last for months. Affordable also.

"Quality is okay, be aware of their terms and conditions"

Quality is okay. It's cheap underwear and they will not last long. After a few months, some of them are no longer in good shape.

Yes, they are really cute and have interesting design, but you need to keep them coming, since they will not last.

Customer service and terms and conditions:

I canceled my subscription in September, because my drawer was a bit too full. My last order was in August and I didn't receive it. I ask for an investigation since it's all with a tracking number.
1st : You have 15 business days to make a claim. After that. their service is limited. They were able to give my tracking number and that's it.

2nd: Apparently in order to access my account, they need an active subscription. So they renew my subscription, 2 days before my billing date, so I'm the proud owner of another package... Since it's all in their terms and conditions, no refund for me.

Should I have read the terms and conditions in details ? Yes, that's my mistake (I will pay more attention next time), but to need an active subscription to access my account doesn't make any sense.

Well, that will be my last order with them :)

"Not feeling very.... knotty"

The first package I received I was very excited and the panties were adorable. However, one pair did not fit and one pair tore during the first wear.
Got my second package, same issue as above.
Decided that I should cancel my subscription due to personal reasons and the fact that the quality and consistency of sizing were a bit off. And now their page is telling me I do not have an account with my email that they are still sending my order confirmations too and are STILL sending me the same problematic undies!
I have emailed customer service 2 times now and I am still waiting on a response. Trying to avoid canceling my card, but I may need to just do that.

"Horrible service"

Horrible service, i had ordered a few items off of them which never arrived and there was no proof of them arriving or being delivered as i had asked my local mail carrier. They refuse to refund me or send the products too me and told me if i want to get the product i will have to rebye them.

"Poor quality"

Poor quality. Did not send items that matched my preferences at all. Sizing is small. Too tight. I’ve worn the same size for years and these were too small, was easy to order and seemed like it would be fun if the quality and sizing was correct.

"Ugly Undies - Bad sizing"

I only got 1 decent looking pair out of each box, sometimes they were all ugly. They literally sent me a plain light grey g string...
I am 5'4, 115lbs and the small was too small and the mediums were way too big. I usually wear medium and have never had an issue anywhere else.

"Never got my package"

Never got my package. They don’t provide tracking info so you are BLIND from the moment you order. Their support also takes way too long to respond and I haven’t gotten a response since asking for a refund for over a week now. DONT RECOMMEND

"Do not buy from this company"

Do not buy from this company. I signed up for the service and despite never receiving the product, they continued to charge me. Their only email to me said that they do not deliver to the United States from Canada without a fee and I said that I was not interested. I have sent email after email to them with no response.
They continue to harass me to order more services that I will undoubtedly never receive. Don’t give this company your credit card.