"Absolutely abhorrent customer service, some of the worst I've ever seen."

So for context I got this subscription as a gift for my girlfriend, and I pick up my packages in person from the post office (we've had several packages get stolen)...
The shipping is not discrete in the slightest, as the name of the company is printed very clearly on the front of the package. I emailed them to see if they could do something to address this. Based on the response I got they only read half my email or skimmed it very poorly, because they replied saying "provide the new address and we'll update it for you", when that wasn't the point of my inquiry AT ALL. The customer service is p*ss poor at best, and I'll be canceling the subscription promptly after writing this. I'd give 0 stars if possible. I'm not hard to please, nor am I easily agitated by customer service as this isn't my first time dealing with it. That all being said, they left a horrible impression and won't won't receiving another cent from me. Take my advice, trust the negative reviews more than the positive ones.

"It's fine until you get a pair you don't like"

I got 4 total pair of panties from them. 3 of them were amazing; really cute, comfy, stretchy, and I loved them. The 4th pair was not like the others. They had an elastic band that dug into your skin so bad that they actually left marks for a couple of days after. I think they even may have taken a tiny layer of skin off in a spot because it was really sensitive for a while. I emailed the company to see if I could get a refund or a replacement but they gave me the runaround about it saying that they don't accept returns. I wasn't trying to return them, I understand hygiene concerns, I just wanted a pair of panties that I had paid for that weren't painful to wear. After several emails realizing that they weren't going to compensate for these panties that I threw in the trash, I canceled my subscription. I didn't want to have it happen again and end up throwing away another pair of panties that I had paid for and wasn't getting reimbursed for. Bummer.

"Love Knotty Knickers"

Love Knotty Knickers! Got a sub for myself and one for my daughter and we’ve both been impressed. Well made, well fitting knickers that are super comfortable. I love their ads using real women who haven’t been airbrushed too - a very refreshing take that encouraged me to subscribe. Love the different styles each month and the surprise when they come. The quality is good, they wash well and haven’t lost shape or elasticity.

"Meh..."

I received my first package in a timely manner (about a week after I ordered – I live in Ontario) and they were cute BUT they tell you to order your size according to what you currently wear – which is a large for me. 2 of the 3 panties were too small. I gave those (begrudgingly) to my daughter who is a size smaller than me. Also, the one pair (they were lace) had threads and strings hanging off them all over. I was able to cut them off and that had no affect on them (just looks like they were cut with dull scissors) but as a first shipment, it didn’t look very pleasing to see. Also, the lace ones don't look like they will last for very long but I guess I will find that out in time. I have updated my size to XL for the next package. Fingers crossed that this one goes better. I also started with a Splendies sub just to compare the 2 – quality and sizing, to see if the extra cost of Splendies is worth it. I will also add that Knotty Knickers advertises they are a Canadian company (which was part of the appeal - to support a Canadian company for a change) but every single pair had the tag inside saying designed in Canada, made in China. Not exactly what I would call a Canadian Company.

"July 2021"

When you first subscribe, it looks like you are receiving a subscription for 3 underwear but it is only one pair. Buyer beware, they really do not make it obvious and I don't have any respect for companies that do this sort of thing.

"Three pair of underwear that are suited…"

Three pair of underwear that are suited to my personal taste and are delivered to my door with zero effort on my part is just too good to
pass up.

"It’s cheap.. kinda a scam"

It’s cheap, the underwear is cheap, all of them have fallen apart. I have tried cancelling multiple times, and it was always listed as pending; however m, they kept charging me and sending me the packages. I finally went through PayPal and blocked any additional charges from them. Now I keep getting emails about how they’re trying to process my payment. I reached out to customer service, who gives stock answers and does not seem to read the complaint. My email address is not connected to an account any more (when I try to look up my email address) , and they keep telling me just to deactivate my account. I have received 2 more emails from them in the last day telling me that the charges are not processing. To the email they say isn’t attached to an account. 0/10 do not recommend

"Quality is horrible!!"

Quality is horrible!!! I received a total of 3 packaged and each piece had defects. I contacted customer service multiple times and they do not accept returns or exchanges unless the sizing is incorrect and in that case you need to send them a picture of yourself wearing the underwear with a measuring tape.
After my first packaged I was so disappointed that immediately wanted to cancel my subscription, but their website is so poorly done that it no longer recognized my email. After trying multiple times I emailed them asking if they can cancel my subscription for me by witch they replied that this can only be done my myself and they reset my email and password for me.
After 3attempts and 2 billing cycles later I have finally been able to cancel my subscription (hopefully)!
Just to paint a clearer image of the quality, the dollar store has better quality than them.
Stay away from them if you value good quality underwear and good quality customer service!

"Appalling experience"

Appalling experience! Firstly they charged me for two subscriptions when I only made 1, secondly the material is s**t and the stitching is weak, and thirdly their patterns and materials are horrible along with not fitting correctly!

"Fraudulent charges, missing packages"

I signed up in March and received my first box promptly. I was not a fan of the fit so I canceled my subscription after I was charged for April's box. I still have not received my April box or a refund despite being in contact with customer service and providing my invoice number.

Now, months later, Knotty Knickers has signed me up and charged my PayPal for July! I did not do this myself and am now jumping through hoops to have PayPal cancel these payments. I would not trust any company that takes it upon themselves to re-enrolled a customer in their services.