"Exploding shower screen"

My shower screen M80EP-E8 shattered recently without warning when I wasn't even in the room. After hearing what sounded like an explosion upstairs I discovered the damage and was quite shaken by it. I reassured myself that as this has a lifetime guarantee, I would be able to get a replacement. How wrong I was. The response was quick but the content of the reply I received was so automated and unfeeling with no show of compassion for the traumatic incident. I was told that the 'lifetime guarantee' was for manufacturing defects and that I was not eligible for a replacement as it is probable it was damaged during installation. I do not accept this as it has been installed with no problems for 3 and a half years now. As far as I am concerned it is also possible it could have been damaged in transit and I am left questioning what use such a lifetime guarantee is. The company would not even meet me half way and replace it at cost price. The supplier I purchased it from (Homesupply.co.uk) were very helpful indeed in trying to mediate and resolve the situation but I am afraid I have now had to order from an alternative retailer who could offer me the best price. This has taken 2 weeks of negotiation and I still don't have a useable shower! Shame on you Hudson Reed, I chose a British manufacturer as I thought you would be trusted. You have proved me wrong.

*** THANKS FOR YOUR REPLY JON. Customer Services had been in contact before I wrote this review and FAR FROM resolved the matter. This is why I resorted to writing my review to warn others that your lifetime guarantee means NOTHING ****

"Je recommande vivement ce site"

Je recommande vivement ce site. Les produits sont de très bonne qualité. L'expédition des commandes est très rapide.
Leur service après-vente est super efficace. J'avais une pièce à remplacer, ce qui a été pris en compte très rapidement et envoyé GRATUITEMENT.
C'est devenu très rare d'avoir une telle efficacité, rapidité et aimabilité. MERCI !

"AWFUL QUALITY HUDSON REED WASH HAND BASIN"

DOOR OF WASH HAND BASIN UNIT HAS BLOWN AFTER 1 WEEK AND APPARENTLY ITS MY FAULT FOR NOT WIPING UP SPILLS PROMPTLY. I bought the Hudson Reed Apollo 405x 360mm Floor-Standing Full Depth Cabinet And Basin from QS Supplies for £ 210.38 in late December. The top of the door was clearly not sealed and water has managed to get in in the week since installation and the chipboard has expanded and the door us ruined. This product is NOT FIT FOR PURPOSE - DO NOT BUY ANY OF HUDSON REEDS FURNITURE. They are unwilling to help me replace the door and say it is my fault. I am disgusted as now I have to replace the unit with something of a higher quality and pay a plumber to install.

"Excellent customer service"

I bought three spare cartridges for my 20 year old shower in case the cartridge needed to be replaced (and indeed used one of the cartridges successfully in the past). When I told Chloe that three plumbers had told me that the spare part I had was incorrect, she confirmed that the spare part was indeed correct, locating the information on her system in a matter of seconds. She also voluntarily - and once again efficiently -provided me with the details of two plumbers in my area who had experience of my shower type. I have no hesitation in recommending this company in terms of their products (still working 20 years later), their helpfulness or their professionalism. Well done!

"Bad quality and bad customer service"

We are not happy with our shower , mainly with the way the shower head sits and sprays the shower slightly backwards towards the tap, it seems too heavy for the bar, there is a lot of movement in the last joint/arm of the shower hence the bar with the head is drooping. After being assembled and tightened with a spanner it’s still got movement in it.
We have fixed the perpendicular pipe to the wall with a laser level so that is not the problem.
This wouldn’t be such a problem if we could tilt the shower head as we could with our last shower. This one is fixed in one position and sprays slightly inwards causing us to stand further back towards the taps when showering.
Hudson Reed say that it is designd like this. Really? Designed to have a loose pipe? Another nice answer: "The pipe having a smaller diameter than the opening will not affect the use or cause any leaks or damages, it is smaller because if it was too big it wouldn't be able to fit unfortunately."
It gets better: "To return for a refund there would be a 15% handling charge."
This is definitely our last Hudson Reed product, it is not the quality made item you would expect for the price. Gives "Made in England" a bad name.
Had to use our old shower head as it has a swivel joint to make this product work, not ideal.

Our model is: Hudson Reed Topaz Exposed Shower Valve with Rigid Riser Kit - Chrome - £391.96

"Very helpful sending out replacement unit"

Hudson Reed was very helpful in resolving an issue after we had established there was a manufacturing defect with a vanity unit we bought. We were told to contact the retailer we purchased the unit from, and a replacement unit was swiftly sent and received by us resulting in a very happy client. We are very grateful for the great customer service and would recommend Hudson Reed to other people we work with.

"Warped shower tray doesn't drain…"

Wish I'd checked these reviews before buying our shower tray.

It looks great but bows in the middle so the water doesn't drain

When I complained the answer was "We have a sticker that says test drainage before installing"

How can you test before installation without making a mess. Other than testing outside then carrying it to the bathroom without the packaging?

The fact they have this sticker must mean it happens a lot. Would have delayed the fitting by a day waiting for a replacement even if the issue was spotted immediately.

Will be avoiding them, Nuie and Ultra finishing and Roxor.

It's too costly to replace now it's tiled in so we will have to squeegy it after each shower.

"Bought the Lustre bathroom mirror in…"

Bought the Lustre bathroom mirror in October 2020, I didn’t fit it until the December when my en-suite was finished. Only 11 months down the line of it being fit the built in clock isn’t working properly and it’s getting worse, the lights on the numbers are not working so it’s extremely difficult to make out what it says.
I contacted plumbworld about it who I purchased it off and they just replied with it’s no longer manufactured, so I then contacted Hudson Reed twice with not a single reply.

If you are one for buying stuff that breaks pretty quickly and then have to look at replacing 1-2 years down the line then this is the company.
If you are that person who has money to burn please buy me a replacement too. Thanks.

"Broken toilet seat hinge"

Broken toilet seat hinge. These are only guaranteed 12 months. Although they state a 20 years guarantee on their products. Contacted the company and told they do not have replacements.
So you have to purchase a complete new seat, which to me seems absolutely senseless and expensive, or purchase a universal toilet seat hinge.

"Unbelievable service from Carrie-Anne"

Unbelievable service from Carrie-Anne! Had nothing but problems when dealing with taps uk because the system they sent out was missing pieces! Was told by fia it was my fault and my problem and had the phone put down on me! Absolutely shocking service from them! Was given the number to Hudson Reed and I can’t tell you how professional and fantastic they was! They corrected problem for me straight away, couldn’t of been anymore polite or nicer! Was absolutely made up with there service! I honestly can’t sing there praises enough!! Would highly recommend them! If I could give more than 5 stars I would !! Thank you so much!!!