"Assembly instructions were vague but…"

Assembly instructions were vague but good quality product and prompt response from customer service (less than 12 hour by email)

"Airsoft gi is just a great website"

Airsoft gi is just a great website. I have had an issue before and they helped out without a problem. They are a great group of people and they have set a great example to me of the airsoft market.

"Good customer service and fast shipping"

Good customer service and fast shipping

"Awesome experience"

Awesome experience

"Fast and easy service"

Fast and easy service. And mystery box are well worth it.

"I meant to buy a mystery bag but…"

I meant to buy a mystery bag but instead just bought the bag itself. The people I emailed explaining this were no help at all. I kept trying to explain my situation to them but they wouldn't just look up my order to see what I did wrong and help me fix it. They just kept sending me in circles and told me to stop flooding their email which I didn't think I was, I just wanted help. I finally got ahold of someone to return the package and then I had to pay 10 dollars to ship it back myself.
They didn't even provide me a return shipping label which I thought was a little ridiculous. First time shopping there and now my last time. Bummer because they have some cool stuff but I don't want to go through something like that again.

"They have great customer service online…"

They have great customer service online and in stores. If you have any questions they will respond right away when you email, unlike other companies that might take days or weeks. Also they are very fast and easy in there walk in stores. For example, they know where all their items are and are very fast in transactions.

"I love airsoftgi for their website…"

I love airsoftgi for their website specifically. I live in New York and there aren't any big airsoft stores near me, and until recently, hardly any fields. Airsoftgi has so many options on their website for all types of levels of airsoft. Honestly they make their money but they offer good deals. Lately they have this mystery gift and I got a t shirt, which is awesome because it was free. I am hoping to one day receive something really worth it. I only trust airsoftgi and evike with my airsoft business, and have never been let down... Other than the lack of coupons being applicable, due to many guns and gear saying *no coupon or *no shipping coupons

"AirsoftGI has always been my go to!"

AirsoftGI has always been my go to for Airsoft needs. They have a fantastic selection of products and services. Their order processing is fast with most shiments reaching me well within a weeks time. Their customer service is fantastic, and tends to go the extra mile to make sure I am well taken care of!

"Poor customer service"

Poor customer service. The order was supposed to come with a free gift and didn’t. I contacted customer service and they blamed the mistake on me saying I didn’t check out on THEIR website correctly. I can’t imagine the trouble I would have had with a more significant problem. I’ll never use again.