"Mixam are a wonderful company"

Mixam are a wonderful company. The staff always go above and beyond to help with every step of my query. They are very thoughtful, friendly, incredibly knowledgebale and supportive. If you are ever unsure about anything ask a staff member or use the AI help and you will come away very happy, informed and reassured. Their book printing process is absolutely astounding, they keep you informed all through the process, and the website it easy to navigate with step by step instructions. All my books ahve been beautiful quality, and it makes me so excited to think of all the opportunities that they have helped to open up to me as a beginner. I have returned to them so may time since my first time because I trust that the products will be absolutely amazing. Thankl you so much!

"Easy to use interface"

Easy to use interface, excellent print quality, speedy service and delivery.

"I don’t normally leave bad reviews but…"

I don’t normally leave bad reviews but this company deserves one. the last 3 months this company have ‘delivered’ but only shocking customer service. They no longer deliver on time and meet their delivery targets set on their website. They produce excuse after excuse. I’ve ordered from a different company instead and they delivered within 2 days. Mixam say on the website that it will take a week but it ends up being 3+ weeks and they string you along with excuse after excuse. Don’t believe their dispatch times, they can’t meet them.

"Generally good service"

Having used Mixam a number of times we have generally received good service, quality and price however this time the order was delivered several days late and as the consignment was for a specific event could not be used. No offer of rebate or discount, just pointed to their terms of "estimated delivery date" and no responsibility taken for the late delivery.

"Excellent service"

Excellent service; excellent quality of product. I recommend highly.

"Quality patchy"

First order was good but second the books were not flat and the flyers not centred. I complained and was told this was normal. Poor quality for the money.

"Excellent quality but some damage in transit"

The print quality is absolutely excellent.

I queried a batch of the books as they were damaged in transit, and they were reissued, only for them to be damaged in transit again, as they are not well-protected (just loose in boxes).

The customer service from Catalina has been excellent in supporting with reissuing the items.

"AVOID AT ALL COSTS IF YOU VALUE YOUR…"

AVOID AT ALL COSTS IF YOU VALUE YOUR TIME AND RELIABILITY.

I placed an order on Monday, 9th December, and paid extra for priority service to ensure delivery by Friday, 13th December. By Thursday, 12th December, the order had still not been shipped. After following up with their live customer service at 5 PM, I was informed that the order would only be shipped on Monday, 16th December—the exact day I needed the booklet for submission.

Despite repeatedly chasing their team, I was met with empty promises. They assured me it would ship the next day to meet my deadline, but their updates were inconsistent and unreliable. They asked me to wait until 6:30 PM for feedback but then failed to follow up. When I reached out again, I was told that the production team had closed at 6 PM, and I’d have to wait until the next morning for further updates.

Their lack of professionalism completely wrecked my timeline and process. In the end, I had no choice but to cancel the order. They promised a refund within 2 days—let’s see if they can manage that without messing up.

This company is unreliable, unprofessional, and an absolute nightmare to deal with. If you value your deadlines and sanity, AVOID THEM AT ALL COSTS.

Bunch of jokes

"Entirely Satisfied"

Mixam's guidelines were easy to follow, contact with production team was straightforward and friendly, and a couple of weeks or so later I received my books, printed and bound exactly as requested. I found Mixam easy to work with, efficient and good value for money.

"Great Value"

Easy to use website, great value and prompt service, not to mention that the printings great as well