"Lovely item of furniture."

Lovely item of furniture.
I purchased the five drawer drum chest in the Jali Sheesham range. It is rustic, beautiful and unusual. Love it!

"Trunk coffee table"

My trunk coffee table arrived on time as specified, lovely piece of furniture, very pleasant and helpful delivery person. Very satisfied customer.

"Highly recommended"

Superb quality TV unit at a highly competitive price, and delivered exactly when promised (the polar opposite of another furniture company I could mention!)

"Appalling quality wood, even the oak veneer is poor!"

I ordered 2 of the S shaped side tables. 1 arrived in pieces, which meant I could clearly see that it was NOT solid oak. The home page of the quercus living website clearly states SOLID OAK, PINE & INDIAN WOOD FURNITURE - it is not true. The side table was made of cheap hardwood, with a poorly attempted oak veneer to make it look like oak. It was a battle even to get a refund for the damaged table as the initial response was that I needed to return it! I eventually got a refund but I would not recommend this furniture or this company to anyone.

Edit after the reply:
It was a battle to get the refund, as initially you wanted me to return the damaged item, which would have been a major inconvenience, especially as it was packaged so tightly it was practically impossible to get it back in the box. It caused me a lot of stress worrying about how I would even manage to return it. You did provide a refund without me having to return the item in the end, but only after I pushed for it.

My review is not factually incorrect. Your website states that the Cube range is solid oak. For some reason Trustpilot don't allow links in their reviews (!) but if from the home page, go to /wood-types/oak-furniture....

It clearly says "Cube Solid Oak" in the group of pictures in the bottom half of the page.
I only wish I could post a photo of the damaged table so that I could clearly show how it is is structured from cheap hardwood with a poor attempt at an oak veneer around the outside.

"Beds were as advertised, good quality"

Beds were as advertised, a pine finished and a good quality which complimented existing bedroom furniture. Helpful office staff who answered my questions before purchase.
Delivery arrived as scheduled.

"Good quality for a reasonable price."

Good quality for a reasonable price.
Fast, efficient and courteous delivery.

"The website was honest as in they…"

The website was honest as in they really did have stock of what i was after unlike others, they were efficient and informative - well done, its what i expect of course but thats the point - you get what you are after

"Good shopping experience story..."

Ordered a wide tv cabinet from Quercus on Christmas eve (yes I know ridiculous timing...) received confirmation email a few minutes later explaining they were closed until 1st week in January and the order would be processed on their return. Got email around 6th of January saying order had been greatfully received, was in stock and would be sent to the courier who would be in touch shortly to arrange delivery. Couple of days later received message from courier and arranged a delivery day. The night before received another confirmation message and a time slot. Goods arrived in the time window, 2 guys were both polite and chatty and placed goods in the room I asked with no hesitation. All in all a really good experience and would definitely check them out first on future purchases.

"Quality wood and real value for money"

Quality wood and real value for money
Really easy ordering process.
seamless delivery experience and really personable delivery men.
have bought from Quercus since and will buy from then again.

"Chest of Drawers Ordered"

Chest of Drawers Ordered, website says it was in stock, now there stating it was out stock (no true). After I placed the order and paid for, I was informed it would be 6 to 8 weeks because it was out of stock.

3 months later and still haven't received the item and they're still not able to give be a delivery date.

Nice furniture but, poor customer service. One excuse after another, always someone else fault.

Update 25/11/2022

Chest a drawer did arrive eventually. Made the mistake of ordering a blanket box on November 17, which quiet clearly says on the website in stock and 3 days delivery. You guessed right, it's not arrived as yet. Why are they not on honest on the website and their customer service