"Poor Customer Service Response"

Poor Customer Service Response.

I tried to log into my account to review my policy and wasn't able to get access and nobody responded to my customer service request.

"Super straight forward and easy to use."

Super straight forward and easy to use.

"World Nomads has been very responsive…"

World Nomads has been very responsive to all my enquirers, and have set up a very comprehensive package that is tailored to our expectations. If the "in country" experience is equal to our preparations we will have an amazing trip. My feelings are, we shall.

"Convenient "

It was easy and convenient for customers.

"Very easy to obtain quote for coverage…"

Very easy to obtain quote for coverage and very easy to purchase trip insurance.

"Great support"

Great support

"Decent company, sick and tired from their surveys"

I was recommended World Nomads more than ten years ago by my insurance company at that time because I needed to extend my insurance while taking care of family issues overseas.
Since then - for 10 (!) years for each trip *usually 2-3 per year) I buy World Nomads their insurance.

Reasons that I stay with them -
- can extend insurance while traveling
- no need to specify the exact amount of money for your travel expenses (I am notorious for last minute booking :-) )
- cover sports that traditional insurance doesn't cover.

I filed a claim once. Everything was automatic, but the claim was processed within the promised time (believe 30 days). No concern - except one - they wanted me to pay at least $15 to get a check. What???
But after - for the sake of truth - not a very long email exchange, I got a paper check.

But my major concern is their surveys. *Each* time when I purchased insurance "how are we doing"?
First, I would never rate an insurance company before a trip; second, why do I need to rate an insurance company only based on how they sell me insurance?
But that's not all. During the last several months, they sent me TWO surveys on "how they can improve their service".
I wrote that everything is bearable except surveys.
Did they cancel surveys - no, they started to send even more. It seems to that extent that Gmail spams out their messages. At least my last insurance went directly to Spam, and after reading the latest surveys, I can see that I am not alone.

But these are even minor details. I am wondering how bad they are doing if they send so many surveys? This is usually a sign that a company is not doing very well.
Would be glad to get an explanation, but has zero hope for an honest answer (hint: for improving services is not an honest answer).

"You have not helped me what so ever"

You have not helped me what so ever

"Great for International Adventure Travel"

We use World Nomad for all our overseas trips. We particularly like the expanded coverage option which includes sports such as cycling and scuba diving, the rental car coverage, and the medical coverage for international travel. We have filed one claim for trip interruption when a flight was cancelled and the process went really smoothly. Highly recommend World Nomads.

"It’s not clear if I got the insurance…"

It’s not clear if I got the insurance or still pending