"Tried to get in contact for assistance…"

Tried to get in contact for assistance and none was given. I asked for clarity on my policy like suggested and none was given.

"Great price for coverage"

For the 4th time, I've chosen Nomad for my travel insurance. Anytime my trip meets their parameters (<$10K), I find them the most economical while providing a great set of insurance coverages.

"They're very bad at responding"

They're very bad at responding, whether you claims or emails for information or extending a policy.

If you can find someone else I would.

"So far so good. Hoping I don’t need to find out how well it works in an emergency"

Website is a bit clunky and don’t know how it will work should I need it while traveling (knock on wood!), but was able to purchase std coverage at what seems a reasonable price.

"Trekking Nepal "

Easy online experience and the ability to customize coverage.

"I did not receive my documents, please send now!"

The experience buying your insurance was fine however after I bought the policy it said you would email my policy docs immediately. It's been 3 days and I have not received them. I have reached out twice through your help center and have received NO response but somehow I have gotten two emails asking me how you are doing. I need to receive my policy docs NOW. Also, I signed up for the membership and when I did it indicated I had a policy and gave me a policy number, yet when I clicked on the link to get the docs myself, it says there is no policy. You have my money and I have a policy number, can you PLEASE send my documents now.

"I never needed to use it so nothing to…"

I never needed to use it so nothing to review, bar that I could purchase the service whilst on the airport getting ready to fly

"Easy to bavigateHaven’t needed to actually use the…"

Haven’t needed to actually use the coverage, but am a multi time repeat customer. Rates are competitive & coverage suits my activities.

"The interface is very easy to use and…"

The interface is very easy to use and explanations of the coverage available are thorough.

"I found it easy to fill out a new trip…"

I found it easy to fill out a new trip for insurance coverage. I’ve been using your agency for over 20 years this time my coverage went to spam so I had to call Lynn to find out where it was.