"Impossible Claims filing w/ World Nomad. Terrible service, can't file a claim without custom help."

Fraudulent claims adjustment. This company makes it as difficult as possible to even file a claim (note that going to the World Nomads website can never lead to a claims page). Their third party administrator, TripMates, is extremely slow and then denies basic claims. I was put out of a bus onto a highway exit ramp due to breakdown, and they are shocked that I don't have a written receipt that this happened as traffic is racing by. God help you if you need real help.

Expect to get absolutely no value out of this company or product. It is insurance fraud. SCAM.

"Easy to buy"

I haven’t gone on my trip yet, but I get regular emails asking me to review the product. I’m reviewing World Nomads based only on my experience with purchasing and communication. It’s easy to buy but I have no idea how they are when you need the help when on a trip. They send too many emails that do not apply to me.

"Slow as a turtle, unreliable at all."

These people are not very reliable at all.
I submitted a claim around September 20, 2024.
Today is October 12, and still. They are reviewing my claim.

It seems pretty much that they are trying to find excuses to not pay the claim.

They are basically asking me for more documents , one after the other. Sure it's reasonable but, how about this.

Right now I provided them with, a hospital itemized bill, a card receipt, and bank statement. As proof of payment for medical costs.

And they are telling me that, it's not valid???

I mean are they serious?

I'm in Ireland and their underwriter is Collinson.

So who should I be blaming for their incompetence?

Collinson or World nomads?

"Good service"

Amazing service

"Horrible customer service find another insurance "

Horrible customer service, extremely slow return calls advertising 24/7 service NOT true.

"Very easy and reliable"

Very easy and reliable

"This insurance company has very good…"

This insurance company has very good service.

"Easy and clear insurance offerings! "

Easy to navigate, clear and concise!

"Certain changes are not customer-focused!"

It was an inconvenience to repurchase my policy and submit the information to customer service, have them cancel the old policy, and replace it with the new one. Not only was it time consuming, but it also held up the credit line until the refund cleared. It would have been so much more customer-friendly if the changes could have been made to the existing policy. Never had to do anything like this before to update or change a policy.

"I was able to get travel insurance…"

I was able to get travel insurance cover while already abroad, and at short notice.