"HORRIBLE EXPERIENCE"

I'm based in Ireland, and I got insurance with them for a small trip in Europe.

Their underwriter for the EU seems to be collinson.

Okay, so I submitted a claim, for a small amout of expenses. Like 800 Euro.

Okay, they were reviewing it like 2 weeks, then they came to a conclusion.

Took 100 EUR deductible and the rest goes to my account.

Okay.

So, they sent the money to my SEPA account, and I'm waiting, and waiting and waiting.

Somehow they lost the money. I messaged them 1 week later and, again, I'm waiting and waiting and waiting.

For 2 whole weeks they couldn't find the money.
They didn't give me any information, any at all.

Their finance department is absolutely incompetent, How can you not find a payment for over 2 weeks?

So, I'm dealing with them, Collinson EU.

Okay, they found the money. Asked for a new account number.

OKAY, I gave them a new SEPA account number.

I'm waiting and waiting, I'm already in the 3-4 week of this mess that they can't fix.

And guess what they said?

"We can't accept this number, we need a current account." End

What? That's all , no other details? So are we playing a guessing game or what.

Am I supposed to guess what kind of account they want?

ABSOLUTELY INCOMPETENT.

I don't think I'll ever see that small settlement.

First and last time , I get insurance with world nomads or collinson.

"Great service "

Great customer service with good insurance packages.

"Easy access "

Website was in plain English, therefore easy to understand
Will be using again

"Good value"

Good value, good reviews!

"Ease of use"

Ease of use. Value of product.

"not able to set up account"

Not getting email. not able to set up account.

"The process was easy"

The process was easy. I felt comfortable know i was covered.

"Fácil de consultar precios y de…"

Fácil de consultar precios y de contratar, muy buena cobertura, solo me gustaría que tuvieran en un futuro la opción de español.

"They have the best coverage for the…"

They have the best coverage for the lowest price I have seen in the market so far for the past 10 years!

"Website was easy to navigate"

Website was easy to navigate, prices were slightly less than other companies. Focused on medical coverage and the activities relevant to my trip. Nice not to have to wase through add-ons.