"Clear description of the services."

Clear description of the services.
Perfect for us living in Japan and non US citizen traveling to Hawaii very often.

"I never received an email with my…"

I never received an email with my policy number. I checked spam and my junk mail and nothing in those boxes either. I double checked and the email was correct so not sure why I never received it but I needed to prove that I bought the insurance for an activity I did but luckily I took a screenshot. I hope in the future I will receive my policy in an email.

"Mostly it was an easy process"

Mostly it was an easy process. However, it was unclear what was covered and there was no indication about value or limits for each type of coverage. I still don’t know.
It would have been nice if, for each type of coverage (standard, etc), there was a plain list somewhere of the items covered and the limit or exclusions.

"Easy to decide on a policy and easy to…"

Easy to decide on a policy and easy to purchase. Website could be a little easier to move around in

"I never received proof of my purchase…"

I never received proof of my purchase in spite of paying. This needs to be remedied.

"Very difficult to get in touch with via…"

Very difficult to get in touch with via phone. Usually I was routed to a 3 rd party associate that usually couldn’t answer my question. I asked for a detailed copy of my policy with my name on it with contact phone numbers and only received a generic boilerplate docunent

"Quick"

Quick, easy , great pricing

"Web site well done"

Web site was well done, easy to comprehend and the price was right.

"Bad experience when filing a claim"

I’ve used world nomads several times and they were great up until I had to file a claim.
They accepted the claim but the money never hit my account. When I followed up they said that payment had been done and that it was a problem at my end. So I asked for payment proof so I could follow up with the bank. They kept telling me that payment had been done and that I should follow up with the bank (how would I follow up without payment proof).
Now they are saying that “payment is being reviewed”, whatever that means.
Absolutely bad experience, as a frequent traveler I won’t be using them again.

"My international flight was cancelled…"

My international flight was cancelled due to mechanical issues with the plane. The airline rebooked us for a flight the next day but that was not acceptable since I had to get back to work the next day. We were able to find a flight back home with a 12-hr delay but with a different route and I had to pay for another leg of the trip. World Nomads now claims that "mechanical issues" is not under the reason that I can be reimbursed for the trip interruption. There were 15 reasons, their agent said, but plane mechanical issues is not one of them. Really??? My family travels all the time and we always buy travel insurance. This is the first time I claim from any travel insurance company but this will be the LAST travel insurance I buy from World Nomads.