"Using the lifetime warranty "

I purchased a lifetime warranty for my pitcher and my 1 year old happen to knock it on the ground and it shattered. I had almost forgotten I purchased the warranty and contacted Ion bottles right away.

Franz helped me get the process started on getting my replacement and even helped with changing my shipping address after I realized my old address was selected instead for the replacement order.

"I owed the bottle for less than a month…"

I owed the bottle for less than a month before the bottle broke, refusing to recharge. More discouraging still was the odd smell that was emanating from the bottom of the bottle, which permeated the taste of the water. I cannot imagine purchasing another product from this company again and will dissuade anyone I know from purchasing from ionbottles

"Excellent product and excellent customer support"

Excellent product and excellent customer support. I really like my ionBottle and when it was damaged Franz went above and beyond to take care of me and send me a replacement. I highly appreciate a company that will stand behind its products and support its customers.

"Replace Broken Ion Bottle"

I reached out to customer service to get my replacement when my ion bottle broke. They were great in getting me my replacement. Unfortunately, my replacement was defective and I needed another one. Sherwin with Customer service was awesome in getting me another one. I am super excited to start using my ion bottle again.

"First Class "

First off what a great company and amazing staff. I had a small issue and it was resolved in minutes. Make sure to check out the great products they have and rest assured they stand behind them 100%. Thanks for the great experience 😊

"Bottle paint started chipping before…"

Bottle paint started chipping before the first year. I waited to long to reach out to them and of course it was out of warranty. I feel the product is not of good quality and the paint chipping a healthy hazard. They dont stand behind product.
I would not buy from this company again. they are many other options with better product quality.

"My bottle was defective from the second…"

My bottle was defective from the second day I contacted the company they gave me excuse after excuse I needed their power charging cord, yes I used their power charging cord didn't charge,
So the bottle wouldn't charge it sat on my kitchen counter for a few months I came home it was dark and the bottle was glowing with a red light, I was dang it woke up. So I plugged in the charger and a few hours the light turned green so I filled the bottle with water so see if of would work. And water started to run out of the charging port.
My order #21336
I hate this company and their product

"Appreciate the excellent customer service "

I had a small defect with my bottle and reached out to customer service and received prompt attention. I really appreciated their help.
I love my new bottle! I don’t like drinking out of plastic or metal, so this is perfect. Plus, I’m really looking forward to seeing the difference that the Hydrogen makes.

"The bottle is decent"

The bottle is decent, shipping is excruciatingly long. Recently ordered replacement glass because I broke mine. I was sent the wrong glass twice, each time taking 3 weeks for delivery so after nearly 9 weeks I finally got the correct glass, and I am using the bottle agai.

"50 ounce So far so good they stand behind their…"

So far so good they stand behind their product and the balance for using his products are so good