"Pangea will not refund me my money"

I am a former tenant. Pangea refunded me less than half of the money in my account. I am still trying to retrieve my $240. I was told they gave me a reward in 2017 and I guess they took it back. The problem is Pangea never gave me anything. Apparently that particular office take the money and lie about what happened. I just want my money, that I over paid. I tried to get my money years ago but was told they will give it to me once I moved out. I moved out and is having a hard time trying to get all my money refunded to me. I just don't understand why they will withhold my money from me.

"Shouldn’t have renewed lease"

I have to deal with loud neighbors (fighting that results to police visits) I can’t even get mail at my location. Several neighbors in my complex complained to my property manager about someone stealing our packages and the manager basically said “oh well” (our property manager was changed and I was never notified and didn’t receive the new contact info).I have to get packages shipped else where because the manager could care less as long as they get rent. I had a really bad leak in my ceiling and it took 5 days of maintenance sending me off for them to sloppily patch up the leakage and if I didn’t watch them maintenance left my bathroom a complete mess. There’s a large hole in the carpet behind the radiator in my room. I’m pregnant so I can’t plug it. However for months I could hear the mice running within the walls. This is so irritating that I have to deal with this and I just renewed my lease for my second year here. I am deeply terrified of mice/rats and it’s already hard having a toddler here but now I have to bring a newborn into this crappy apartment! I’ve heard horror stories about Pangaeas neglect but I honestly want to yell at this point

"Please do not lease with Pangea if you…"

Please do not lease with Pangea if you can. They have the worst communication ever. I have been trying to get a new apartment with them for over a month and they tell me something new every call I have that delays my process because of THEM. I literally was told I did not have to do a new application because I am a current tenant, then I get told by another agent that that is not true, then I get told that I am supposed to do another application. I do the application and I call to make sure that it is complete and they receive it. Now the first apartment I wanted was taken because I had to go through this process AGAIN. Now I finish everything hoping I get another apartment I like... days later I call to check on the status, I was told it was still being processed and call back the next day and which I did. I get on the phone the next day and the agent is telling me my property manager did not put in a transfer form, which I spoke with him OVER A MONTH ago and he said he would. How did I make it this far with no transfer submitted and no one told me until the day my application gets approved.. also the same day someone took the apartment. I called SEVERAL times to try to speak with a supervisor but I keep getting the run around. It's not hard to let communicate what needs to be communicated. No one is helping me properly. It's disgusting that I have to go through so much just to get an apartment with you all and that's what you all do. And on top of everything THE PROPERTY MANAGER NEVER ANSWERS. and I see everyone else's reviews say the same thing. How do y'all even have tenants at this point. So unprofessional and sloppy. Also the first day I moved it there were dead flies all over the apartment and the property manager is like "Oh someone left the window open". When I moved in the windows were closed, meaning someone came into the apartment to close the windows.. and no one could take a broom and sweep up dead flies when you know someone is moving in. HOW MESSED UP IS THAT. You can care so less that you leave dead flies on the floor so the person moving in can clean them up. Like would you all appreciate if someone did that to you? It's not okay but you all think it is. You need to find new property managers or create a new system for you company. But it's okay I'm going to report to the BBB because they need to know what is going on.

"First I would like to say when I first…"

First I would like to say when I first moved with Pangea it was my first apartment and the process was easy. My first building manager Marcos was ok hard to contact but could catch him if he was in the office (right under me). When I first got here the apartment was good but the mice was horrible.. I had the whole mice family here and maintenance took months to find the hole... I caught at LEAST4-5 mice every two -three days then finally the maintenance man found the hole under the vent... so maybe a year later I was sleep and woke up to some running water... FROM THE BATHROOM CEILING.. maintenance patched the hole maybe two three times before it finally stopped running not leaking.. then 6months to a year later the store next to use had a fire that damaged part of my building (electric and fire department damage) Pangea patched up some of the problems but never came to paint the walls from the smoke damage nor did they try to find us some place to stay while our lights was off for three days nor did they try to credit us for rent to at least put more food in our homes. So now here we are today 4-5 years later now remind you I have been threw mice, a water fall from my ceiling, a fire and not to mention i just recently had a leak that they never fried from the first one.. but anyway they have let someone move in that has ROACHES... the roaches are so bad in the winter time the would die in the hallway because it was so cold but now that it’s summer they are out to play they have had pest control in here multiple time but it seems like they are spraying sugar so I ha e to come with an extra shoe ever time I go in the next room.. tho I can say since I’ve had a new building manger Ashley Fisher for the last year or so she be on point... Anything I ask of her she takes care of it.. so the spraying of the sugar for the roaches is out of her hands she just send pest control as soon as I complain... but out of 4-5 years here I have never been late or had complaints and yet just to transfer apartments they are making it difficult for me.. I love and appreciate Ashley Fisher she’s a great and very much professional building manger but who ever in control over Pangea and it’s services are HORRIBLE... they only got three stars from me because of my building manger but her alone she gets all 5 stars

"If i could give negative stars I would…"

If i could give negative stars I would they stole 950 $ from me and want give it back the refuse to give me a Receipt are very rude this is an organization that preys on the weak they need to be taken down and held accountable. Their employees are tyrants and are not held accountable for their mistakes very unprofessional never sign a lease with them it is the worst thing u could possibly do.

"Unprofessional Conduct"

I moved into my unit Dec 5, 2020 after viewing the apartment I moved forward with signing my lease I was told by the viewing agent what I should expect and if I should have any issues I should contact resident care. When I didn't receive my mailbox key I contacted resident care with not follow up after the time allotted for the follow up I called again as I was told by the rep that I would hear from the property manager who I left voicemails for I never heard anything from it took a month in a half to get my mailbox key. After that I had to contact resident care due to the fact my cabinet doors were painted shut, after calling at least twice and 3 weeks later maintenance came out to open the cabinet doors. We experienced heavy snow and waiting to see if maintenance would remove the snow and ice from the back of the building where we pay to park. I contacted resident care via email with pictures to show how dangerous it was for us to exit the building again no communication or follow up from anyone. March 15,2021 my sister informed me that she was taking herself and her husband to the hospital later that evening she texted that they tested positive for covid. On March 19,2021 my son and I are tested for covid my results was negative however, while waiting for his test results I stopped by the leasing office to pick up my parking sticker. I was told that I needed to schedule an appointment to pick up my sticker and on March 22,2021 I was at work when I received a call telling me my 13 yr old has tested positive for covid. I called the leasing office to inform resident care of my situation knowing the expiration date was coming up and I would not be able to come in the office I was told that the property manager would get in contact with me regarding my parking sticker. I called on the April 1, 2021 to pay my rent and parking fee letting the resident care rep know I now have covid and I have not heard from the property manager regarding my parking sticker I asked if a family member would be able to pick up the sticker for me. The rep simply stated that she has noted my account and that the property manager would get in contact with me on April 4,2021 I receive a call from my niece informing me that her father has passed away from covid. I have not received any communication from the property manager until my car is towed from my address on May 8,2021 this is after I contact the office asking why my car was towed also asking where was the location of the recovery company to get my car back. Please keep in mind I have just returned to work April 22,2021 upon receiving my negative results and quarantining another 4 days as advised I was unable to attend my brother -in-laws services or be there for my sister in her time of need wanting to heal and take proper safety measures. I had to call and get a friend to take me to get my call schedule an appointment to get my sticker at 3pm on May 8,2021. Once I get to the leasing office I realize I am early I call the office I asked if there was a payment that needs to be made I was told no I was just picking up my parking sticker. Mr. Marcos greets me at the door I informed him that I was highly upset and the unprofessional conduct was unacceptable he stated that he would give me the parking sticker however, I would need to contact the resident care on Monday May 10, 2021 to schedule yet another appointment to fill out paper another inconvenience to me after paying $218.50 to get my car back that was in the far south suburbs after the schedule appointment was verified nothing was ready to assure that unpleasant experience wouldn't continue. This is not right others placed in this position less forunate than I really struggling to make it I was blessed to have extra savings to get my car and I have someone take me to get my car which should have never happen and could have been avoided if the property manger would have followed up with me. As I told Mr. Marcos it appears that Pangea doesn't care and once money is received the care title of resident care goes out the windows and request fall on deaf ears.

"For me"

For me, it has been a simple and comfortable favour. You are very awesome because I visited your website, but your customer service is not strong.

"If i could Give 0 stars i would"

If i could Give 0 stars i would. My property manager Marqeul Norwood is horrible. I mean This with all my heart. I have so many baby mice in my house under the stove in my kids room and my bedroom. Nothing done about it . The weed smoking in this building is out of control i have To work at 6am and I’m up every night with my kids raising windows and turning the air on because they can’t breathe. We in a pandemic and these people still having parties. Still smoking in the halllway and my house is lit up like i smoke. Then when you tell management it’s always I’m sorry we will send someone out never happens. I ask To speak to his boss and they always say it take 3-5 days for someone to call me and they never do. I plan On taking my kids to the emergency room to check their breathing and if i find Because of all this smoking in here they have asthma I’m suing them. Worst people to rent from and worst property manager ever.

"I just have a question I recently…"

I just have a question I recently applied for an apartment with Pangea and although my application was denied I was sent an email saying that I was prequalified except for criminal history my question is do I need to call someone to discuss this or am I denied and have to reapply?

"I made a complaint about the mailboxes…"

I made a complaint about the mailboxes in my building and my property manager called me first thing in the morning to address the issue. She was not nasty or rude like others have mentioned about their property manager. Still remained professional because I was very upset in my complaint. She came by the same day to fix it. Not all Pangea property managers are bad. If you are a good tenant, pay your rent on time and don’t cause any issues you all will not have the reactions you get from some of these property managers! I’ve never had an issue with mine other than someone keep breaking the mailboxes which still not her fault! It’s just the bad tenants or guest.