"We bought our house with great…"

We bought our house with great excitement but unfortunately have had several problems number one issue for me is our house was sold as being detached house but is in fact a linked detached. Number 2 issue is that we along with most other people on our site were not informed at any stage that Augusta’s ave is being turned into a thru rd to the A338 with the projection of at least 3,000 cars buses vans and lorry’s going past the front door absolutely shocking way to treat people please be very careful before you buy from this builders

"More great customer service"

Customer care responded to a boiler query within the hour and had Malcolm round that morning to help me get my heating back up and running.

"Great aftercare experience"

Great aftercare experience, what a difference one person can make to making sure your new home is perfect.
Malcolm is Always polite and friendly and very helpful with getting the jobs done on our snag list.
Thank you also to tradesmen that have been to the house, were also polite and friendly.
Thank you PennyFarthing!!

"Well done to Malcolm and the team for…"

Well done to Malcolm and the team for picking up all the snags and dealing with them. The trades team working on the snags have been great so well done all.

"If I could give no stars then I would."

If I could give no stars then I would.
My apartment is uninhabitable due to continued issues with water ingress and further problems caused by the builder. Pennyfathing are aware of the numerous issues but ignore my emails.

"Quality repair by Matt today"

Quality repair by Matt today, great workmanship and attention to detail.
Many thanks.

"Absolutely awful, just avoid!!"

Absolutely awful! Where do I start?! I’ve never dealt with a company with such shocking after care as PennyFarthing Homes. Sales lady (Ellen) was brilliant, but we were given a lot of false info. ‘Customer Care’ needs renaming - it’s non existent! Any snags are logged with CC, yet they just forward the emails onto the relevant contractor & don’t follow anything through…. You can chase each issue a few times before anything gets done.

- We straight away had cracks in walls, sockets & tiles not fully sealed, wonky taps, grouting not finished, paintwork very slapdash (we have bristles in walls, paint on windows!)….yet we were told it’s down to ‘settlement’, which surprise surprise, they don’t cover. How this passed their ‘inspection’, I’ll never know.
- Our extractor fan was incredibly poor, meaning a very damp bathroom. After much chasing, they finally tested it & agreed it wasn’t good enough & replaced it. Every issue takes a LOT of fighting.
- The driveway has sunk in various places (not just ours!) which we logged with them, received the incredibly hilarious response of ‘it’s because you’ve parked your car on it’. The allotment spaces which don’t get parked on yet have done exactly the same thing.
- Our garden is awful. One side is always wet - The turf was not laid correctly & now we’ve laid a proper patio, you can see how unlevel the lawn is (a good 11cm!). This was originally logged in the 2 years but PF brushed us off, and recently literally ignore emails despite chasing regularly (it’s been 3 weeks since they last replied!). Our builder came round to measure up for the patio, and straight away said the garden looks uneven! He was appalled once he’d finished laying the patio, & advised us to get back onto PF (as we’d originally logged it within the 2 years, but they don’t even reply). Still nothing.
EDIT: after MUCH chasing I received a very rude letter saying ‘matter closed’ & that they ‘have no obligation to lay a garden flat’ - so we’re left with a huge slope & a waterlogged garden.
- Given the wrong back door keys on completion day. No one thought to check this!
- CC were meant to follow up after a few months of us moving in as we didn’t get a handover due to lockdown. Still waiting for this ‘follow up’!
- Carpets / underlay are very poor quality… we take our shoes off at the door, don’t wear slippers yet after 12 months it looked awful.
- Our house didn’t come with a garage. Was told by Sales that we can’t do anything to build one for 2 years, but once that time is up we can crack on but must ask PF permission first (?!). Exactly 2 years on, I email PF only to be told that they charge a permission fee of £375 + VAT (a copy & paste easy money making exercise!). Then said if I’d asked before completion, there is no charge?! Sales need to stop giving out false info for a quick sale!
- Promised by sales that we would be a closed estate & that the rumours of a through road were simply not true. Lo & behold, plans have been granted for the through road despite lot of objections by residents.
- Patio door fascia was cracked, and a dead bug inside one of the bedroom window panes!
- Boiler leaked after about 15 months, told to use the emergency number in the binder, this goes unanswered.
- Gutter joint not clipped together properly, they came out & said they’d done it but it’s happened at another join so clearly not installed correctly.
- We have a bath with a shower on the wall. There was no shower screen installed when we went up for a look before completion, & told our spec house didn’t come with a shower screen - how did they expect you to shower?! They eventually installed a screen, which then leaked the first time we used it… emailed CC, told ‘not to use it’ until they’d fixed it, we gave up waiting for them after 3 weeks & sorted it ourselves.
- No consideration for residents when building the remaining plots. Contractors parked outside houses at 6:30am in their vehicles, left on tickover for a good half an hour until they started work. Roads were left in a very muddy state, vehicles would speed up & down the estate. Everything was filthy!
- We have an estate group, and the general consensus is that PF wash their hands of anything once they’ve sold you the house. There are some absolutely shocking issue that residents have experienced, and it’s a constant battle to even get a response!

I cannot explain to you how much stress buying a house from PF will cause you. Sales were lovely (as expected!) and the contractors are brilliant (once they come out!), but PF are simply horrendous.
I wouldn’t normally leave a review but after being completely ignored by PF, their AWFUL aftercare, and the fact that they’re building more houses, I felt it’s only fair to let prospective buyers know. (Don’t be fooled by the influx of 5* reviews, we were offered a M&S voucher if we completed a glowing review!)

"A great experience"

From the day we moved in Malcolm and Raf helped with all the little snags and loose ends that needed tying up. The tradesmen that came were all friendly, helpful and did a great job. All of the sales team were great and we are really happy with our new home. Thanks Pennyfarthing!

"Very positive experience at Potters Wood in Verwood"

Jackie in sales was with us at the start of our journey. She is very customer focused and always went the extra mile to make things happen. She is brilliant at her job and made us feel at ease when making one of the biggest purchases of our lives. Jackie really is a credit to Pennyfarthing Homes!

We then met Sina in sales and she has been incredible every step of the way. She dealt with our queries very efficiently and went above and beyond to ensure we were happy with everything.

We love our new home. A huge thank you to Jackie and Sina for helping to make our dream a reality.

Sue and Steve Lay

"Great experience"

The Sales Negotiator at Potters Wood was incredibly patient and took the time to discuss my options with me. At no point did I feel pressured into purchasing. Since reserving the property, she has continued to be available to support me through the process. Nothing is too much trouble.