"Excellent Company"

Like the first house I bought from Penny Farthing, from Jackie and the girls in the sales office to Malcolm quickly sorting out any snags I have found that they are an excellent company and deserve there 5 star rating.

"Superb house and extraordinary customer care!"

The house is superb, the quality of finishes is spotless, great care to all detailes.
From the first day we decided to buy a new house and visited the Pennyfarthing site at Potters Wood, the experience we had with them was fantastic. Jackie and rest of the team of the sales office were very suportive and helpful, always in contact with updates, so every step if the process went smoothly.
The house is fantastic, better than expected. Since we moved in, around 6 weeks ago we only found a handfull of minor issues, but thanks to Malcolm from aftersales care and the rest of their team, they were fixed in no time. Malcolm always helpful and very knowledgeable in everything we needed to know.
I would strongly recommend Pennyfarthing to anyone who wants a new house.

"Jackie the sales lady was fantastic"

Jackie the sales lady was fantastic, honest, new her product and was helpful with information on the area and gave suggestions regarding mortgages. I could not fault her, was good at listening and asking questions. Good follow up phone calls. Very impressed

"Excellent Customer Care"

We had some work done on our windows by Greg from Munster Windows and he reported a secondary issue. The very next morning, without us having to chase it someone was there to correct tissue. This was excellent customer care. In addition, Matt, Chris, Clare and the whole customer care team are always excellent; quick to respond and quick to remedy problems. We have been vey impressed.

"Superb"

Amazing Customer service from Jackie, she was very knowledgeable and was able to answer any questions we had. The build quality is superb, only a few little snagging items (door not closing properly, etc.), which were fixed very quickly with the help of Malcolm.

Definitely recommend them for a new home, don't let the online critics of new builds put you off with a Pennyfarthing home. Top Quality.

"Even better than expected!"

Great experience purchasing a new home with Pennyfarthing Homes. The sales team have been excellent from the outset, keeping us updated on the progress including the photos and estimated completion date. Jackie, Gaye, Sina and all the sales team at Potterswood have gone above and beyond to ensure our move went as smoothly as possible. We honestly felt that they had our best interests at heart.
Since moving into our house 1 month ago, we have been more than impressed with the quality of construction and the finishing touches. Malcolm and Rafael from the after sales team have been excellent and the very few imperfections we found have been fixed quickly. We would definitely recommend buying a new home with Pennyfarthing.

"Thanks PF Customer Care"

Thanks to Matt, Chris & Clare at the Penny farthing Customer Care team, they respond extremely quickly and work hard to resolve all the little issues that have come up in our first year. They've also helped organise & resolve some of the more significant challenging issues with an ongoing leaking shower and chimney issues that a few folks in Fordingbridge have had.
Thanks for the help guys, it's appreciated!

"Aftercare team sees things through"

With Malcolm of the aftercare team you get a can-do attitude that gives you the sense that everything will be seen through, whatever it takes - & that's been my experience this past fortnight. I could hardly have asked for more really.

"Customer service query"

Sue in Customer Service helped me with a query about buying spare parts for a fixture in our house. We are past the end of our warranty period but she could not have been more helpful and responded very quickly. Excellent service and problem solved.

"Great customer service and brilliant…"

Great customer service and brilliant aftercare as well.
We were first time buyers and buying a new house, so the prospect was all a bit daunting but Jackie, Sina and Judith were all friendly and answered all our questions, plus reassured us through the whole process. The aftercare from them, plus Rafal and Malcolm on the site team has been second to none as well. The belief that new builds are built terribly; full of snags and dodgy electrics is certainly not true for our new home, it’s better than we imagined!
Would highly recommend buying a house from Pennyfarthing Homes