"Appointment cancelled twice, misleading assessment"

An assessment was done in November. I never received it. I was told by the assessor I needed a Wifi booster to remove some dead zones. Then the installation was cancelled twice on the day of the appointment, the 2nd time without informing me. I lost trust in DTS and cancelled everything. The advance was refunded but not the assessment. I received the assessment after the cancellation of the appointment. The conclusion of the assessment was a fault on the line. I contacted an Open Reach engineer which concluded there’s no fault on the line. The conclusion of the assessment was wrong but DTS is still turning down the refund of the assessment. Moreover, why hide the report for a month and a half and push me to an expensive WiFi installation if there was a fault on the line? Don’t trust this company, they’ll push you to an expensive WiFi booster when my problem was simply solved by increasing the speed of my broadband.

"professional"

professional, polite, wanted to stick around to make sure things were working (screen mirroring) even when i said no need. recommend

"Brilliant work!!!"

Matt was absolutely amazing, a job well done. Very helpful and knowledge in his field. Took everything into consideration, explaining everything to a T. Even when it came to working the app, he was very explanatory and made us feel at ease and very comfortable. I would 100% recommend Matt and DTS London to anyone looking for a good reliable job. Claire

"Matt was absolutely perfect in every…"

Matt was absolutely perfect in every way he was very polite and kind. Did a fantastic clean job and took time and effort to explain everything to us. Thanks Matt you are best engineer from DTS! Amy xx

"Punctual, polite, efficient professional service"

Engineer Matt was punctual, polite, efficient and quick. He explained how to use the security camera on a clear and professional way. He is a great ambassador for DTS, whose services I highly recommend.

"Installation excellence"

Matt was polite, neat and worked hard single-handedly to fit cameras to our house. He was very efficient and made sure we were happy with all the final camera placements and performance. Great effort from start to finish.

"Simply outstanding guys!"

Excellent service from explaining the options available to me, to the superb technician who came out and fitted my cctv system and took me through the applications it had! (As I’m not the most tech savvy of person).
I know that if I need anything cctv related in the future I’ve got all the bases covered.

"Matt was helpful and efficient"

Matt was helpful and efficient. He ensured that all was very tidy when he left.

"Can’t recommend highly enough! ⭐️"

Anthony managed to squeeze in our emergency request and couldn’t have been more helpful. He quickly ascertained the cause of the issues and set about resolving them whilst also vastly improving our existing system. In an hour we were all sorted, back up and running on TVs, PC’s, as well as systems installed on apps of smart devices. I will admit I am the least techie person and using my very vague explanation he effectively improved functionality, speed and overall performance of all WiFi, security cameras, HIVE and HIK Vision systems. All wires were tidied and neatly condensed at the end and a thorough explanation of the work provided, as well as advice for future tweaks such as addition of more boosters. Anthony is both highly knowledgeable as well as personable, and patiently answered all of my many questions. I would not hesitate in recommending him to others.

"DTS have been incredibly helpful and…"

DTS have been incredibly helpful and have delivered on their promises to deliver internet that works and a home automation system that is a joy to use. They have been an absolute pleasure to work with - Yamen was brilliant and even once the job was finished was always available to answer any follow on questions we had. I wouldn't hesitate to recommend them.