"Complete shutdown of communications"

Complete shutdown of communications! Purchases a bed for my daughter that was due to be delivered on 22nd Jan 2024 after an initial 2 week lead time. Waited in all day but no delivery, and no communication. Contacted the delivery partner who was aware of a wider problem with sully but wouldn’t provide any information apart from directing me to call Cuckooland directly. Cuckooland (email only) customer service can’t offer any guidance whatsoever future delivery?!?! Whatever the reason is, this is shocking CS - where’s my order? When can you deliver it? My daughter is sleeping on a mattress on the floor

"Think twice before ordering"

I ordered a product, clearly showing in stock, on their website beginning of December 2023. They send me an email saying there has been a mistake and they do not have it in stock and the stock will be replenished within 2-3 weeks. At the end of December, I send them an email asking the whereabouts. No response. In January, I send another mail, no response. Today it is 25th of January, still nothing

I did make my purchase using Klarna, pay in 3. I already paid two instalments, but following nor response, I reported it to Klarna and the last instalment was now suspended.

Please be mindful. It is the most shocking customer service. Not even bothering responding but taking your money with no shame

"Absolutely shocking service"

Absolutely shocking service , take time
Off work to wait for a delivery that’s booked in for nothing to arrive no notification form yourself or delivery company…… to phone your delivery company to be told it’s been put on hold by the supply !!! Can’t speak to anyone at Cuckooland as phones lines are currently off due to Covid ?!
Sent emails to ask for update yet to confirm a delivery day to me !?
Shocking customer service
You was quick to take my £900 for my order ….. not so quick to inform me what’s happening and why my order is on hold with the delivery team .
Very very disappointed

"First Class Customer Service"

Excellent customer service from the Cuckooland team - had a large weathervane that starting peeling paint only 2 years after purchase - contacted the company with pictures - they accepted responsibility and contacted the manufacturer who agreed to replace it. The new weathervane arrived today. Thanks Cuckooland customer service team.

"Fast delivery and product exactly as…"

Fast delivery and product exactly as described

"Great bed"

Great bed, well made.

"Excellent"

Excellent product, price and delivery

"Perfect"

Perfect, just what we wanted

"Very smooth transaction"

Very smooth transaction, it’s the first time I have ordered anything from Cuckooland and was very happy by their service. I am equally impressed with the Lotus grill that I received. It was very well packaged and arrived within 4/5 days from purchase date. I might add being so close to Christmas I thought that was fab. I will definitely be ordering again and recommend to fellow Campers etc on our travels.

"Quality furniture - Quality customer Services"

Great company always been quick to respond to questions! Bought a bookshelf for son in the sale - great product looks amazing! Thank you!