"Great communication and easy booking…"

Great communication and easy booking process. Home was extremely clean and cozy with a great view. We will book with them again!

"Below average customer service"

I have rented with Blue Ridge Mountain Rental at least 4 times but I won’t be using them again. The customer service provided was not satisfactory. I felt like they didn’t care about us. When we arrived the driveway was packed with snow and there were 2 large long boxes weighing more than 200 lbs each, occupying the driveway. There was no way to move them without a forklift. We tried to move them ourselves because we needed more space. We had to constantly be rearranging our cars because there was not enough space due to the packages. To make matters worse the house did not have a shovel for us to use. There should have been one accessible. There were no instructions stating we had to bring one. When I called to ask about plowing the driveway and removing the delivery I was told they were short staffed and probably wouldn’t be able to help. No one followed up with me. If they expect people to do their own shoveling they could provide a shovel. The next day, the fusebox was tripped so we needed to reset the breaker. The breakers were behind locked doors. How is this allowed? The temperature was 58F downstairs. We waited over 3 hours for maintenance to call us. We finally got tired of waiting and went searching for the keys. We figured out where the keys to the doors were and successfully reset the breakers. The emails I sent were responded with sorry only. There was no attempt to remedy the situation. This is a million dollar neighborhood. People pay more to stay there and to be ignored is terrible customer service.

"Fun place high up on the mountain"

It was a great place; there was an issue with the refrigerator in the kitchen, so they had another one placed in an odd area of the living room, but it’s understandable and although a little cumbersome, it was OK. In the snowy weather, the driveway and road leading up to it are very steep so I 100% say prepare for that: snow tires and all-wheel drive/4WD are still barely enough to handle the situation in very cold/snowy weather. The house is fun with the ping pong table and hot tub. It was also close to several ski resorts and the Hawksnest snow tubing place. I recommend it!

"We stayed at Highland Mist"

We stayed at Highland Mist. The home is beautiful and the view is incredible! My fiancé and another couple stayed in the whole 5 days and enjoyed the beautiful log fireplace. We will be back next year.

"Great cabin"

The company was so nice when we were having a hard time leaving. We were told we could wait until 1:00 which was perfect.

"Great cabin in a nice location"

We had a nice time at the cabin. It has everything including sleds for children.
It was well maintained and clean. 100% recommend it.

"Great customer care"

I have worked with Blue Ridge Mountain Rentals many years . They are a wonderful company and try to make all things good for us.

"Mountain weekend "

Our cabin was incredibly clean and in a great location! The kids loved the hot tub and the rooms were very comfortable. We had everything we needed for a cozy weekend in the mountains & would definitely rent this home again!

"Perfect Getaway"

This little house was perfect for the two of us! Beautiful inside and out. We didn't even feel like we needed to leave the house. Do be careful though if it's supposed to snow! The roads are really windy. Lastly, if you plan on cooking, I recommend bringing your known knives. The ones provided were extremely dull.

"This house was absolutely phenomenal"

This house was absolutely phenomenal! From the moment we stepped inside, we felt completely at home thanks to the beautifully decorated space, comfortable beds, and ample space for everyone in our group of 10. The location was perfect for exploring the area, and the hosts were incredibly responsive to any questions we had. We couldn't have asked for a better stay - highly recommend to anyone looking for a truly amazing rental experience!