"Little Faith in Customer Service"

I placed an order for glasses on 19 January 2025, with a production time of 5-7 days, for a total of $129. I reached out via LiveChat on 24 January requesting an update. I receive a response from Tina within a couple of hours saying I would have a tracking number within 48hrs.

On 28 January, I followed up with a request for an update on my glasses. No response. On 29 January, I sent another request for update. No response via LiveChat. I sent an email to the service@zinff email address. I received an out of office message saying they would return on 3 February. On 3 February, I sent another request both via LiveChat and via email. No response. I sent another message on 4 February requesting cancellation with full refund due to their lack of response. I have yet to receive a response. If I have no response by 5 February, I will be contacting my bank for a chargeback due to suspicion of fraud and lack of communication.

Feb 16, 2025 Update: glasses received and are just fantastic. The company was extremely responsive after the apparent holiday. Lesson learned: if you need new glasses in a “short” timeframe - do not order during the Chinese Public Holiday.

"Customer service was great"

Customer service was great. My glasses are perfect. I was helped with correcting my Rx at no extra charge.

"5.Brille von Zinff."

Heute kam meine 5.Brille von Zinff an. Bin, wie immer, begeistert. Habe diesmal Gläser mit Blaufilter gewählt. TOP. Die nächste Bestellung geht sehr bald raus. Ich empfehle uneingeschränkt.

"I received my glasses"

I received my glasses. They're beautiful! Thank you! I love the grey frames. They're beautiful and very nice quality. The lenses are perfect! The purple pair with the purple lenses are gorgeous! There was a little hickup. I received the grey glasses in light pink frames by mistake. But thank you for correcting the error so quickly. I wasn't expecting to receive the grey glasses yesterday and it was a happy surprise. Thank you so much!

"My experience was great"

My experience was great. I have purchased now (technically) 6 pairs from Zinff. I made a mistake in my last order and they took care of me. Love this company and the customer service is superb. Love being able to see and be comfortable in what I wear.

"amazing customer service support!!"

I had experienced a lot of issues one was 100% my mistake yet they still helped and resolved the issue. I then had another issue pertaining to delivery, another problem that wasn’t their fault once again and they still resolved my problem and gave me my order TWICE! This is rare to find these days!!

"HONEST, RELIABLE AND RESPONSIBLE ... "

I wanted to wait a whole year to leave this review, so I am sharing my experience of a whole year. At first I had doubts, but my glasses arrived in a short time and the quality has been excellent, adding to that the design that people always tell me is very nice. In short, one year using my Zinff glasses and I do not regret my purchase, they are very reliable, honest and responsible.

"Best place for Glasses!"

I have gotten glasses from Zinff for over 2 years now and have always been met with quality and efficiency. They are so easy to work with and I will continue to buy from them as long as I need glasses.

"Although the glasses are inexpensive"

Although the glasses are inexpensive, they are also poor quality. I purchased a pair of the Candice and the arms are already floppy. I am unable to tighten them because the screws are already stripped out. Also their “try-on” function is glitchy and doesn’t work well. The customer service phone number listed is non-operational so you have to use the chat/email function to reach customer service. Save your money. Shop elsewhere.

"10 outta 10 definitely recommend!"

10 outta 10 definitely recommend!! Their customer service is A1. I got my glasses right on time, they came as shown and it was the quality for me😍! As if that wasn’t enough, their sale and discount offers are a Absolute FAV 🥳. They even offer great options if for whatever reason your not happy with your order.. In all honesty they are Top of the list for me!! Order now and keep ordering!!! No regrets!!!