"Great Price / No Customer Service"

I received the balance of my order this morning - 4 weeks after ordering. Two weeks after ordering, the only way I managed to get an update was by posting a bad review on Trustpilot. It was delivered in two halves, which was fine, but both times I received a message on my phone to say the driver was on his way - no pre-advice of a delivery date.
This company is not a scam. It is, however, a low cost operation so be aware you should allow extra time for your order and expect no customer service. But you do get a great price.

"Ordered on the 9th May"

Ordered on the 9th May, still nothing has turned up, have sent emails - no response, have tried calling - no answer, all I want is a refund now, if I don't get one in next few days, I will be going through the credit card company! Don't waste your time, it's cheaper for a reason! It's a scam!

"I placed an order for building blocks…"

I placed an order for building blocks on 19th May and received an order acknowledgement from this company and a PayPal message that they had taken payment on 20th May. Since this time, after multiple attempts to contact them both via the website contact system and via phone, where I left messages, I have had no response from them other than meaningless computer generated responses. I have also tried there email address but the address is not recognised.
I have now cancelled this order and am waiting for my payment to be returned.
I have never experienced a company which refuses to make contact, especially having accepted a substantial order. I can only conclude that this is not a bonafide company. Do Not Use this company.
Update.
Since posting this review I can report that I have been refunded my payment. I have noted the reply to my review from this company and all I can say is that I am sceptical about the reason.
If there was a problem with the website messaging system then how did they discover that I had cancelled my order. I did this via the web messaging system. I am certainly very pleased that they have responded so quickly to provide my refund but I remain aghast at how a company can survive whilst not responding, in any way, to requests for updates from customers.

"They’ve had my money and I got an email…"

They’ve had my money and I got an email telling me that the goods would be delivered on Thursday or Friday so waited in 2 days which I had to book off work no show so I’ve messaged them 3 times and rang them 4 times leaving voicemails on 2occasions no reply to any communication I’m not happy!

"Please please be careful buying any…"

Please please be careful buying any goods from here, the competitive price looks appealing but the customer service is non existing!!!. I have sent numerous of emails and left numerous of voicemails (always rings out at every phone-call) with no answer. Goods of over £300 bought and still not arrived nor any update on the order of any kind. The negative reviews read true I’m afraid. Again I reiterate please be careful buying from here !!

"Nothing like the pictures"

I ordered 3 jumbo bags of gravel foe my mum. When it arrived it looked nothing like the photos on the website. I phoned and complained and was told that you get what is local to your area. I asked why on earth do they have pics of nice, round, smooth coloured gravel on their website and you receive grey builders gravel. They said that's what comes from the quarry in your area. Was told I'd receive £20 refund I paid nearly £170 on gravel. The refund didn't arrive. No response from my emails. I'll never order from them again and won't be recommending them. Poor service

"No aggro with the aggregate."

I ordered 2 bags of MOT and 2 of sand and they arrived perfectly packaged, within the timeframe stated on the website, competitively priced and without any issues.
Except I misjudged the amount needed, so ordered another bag of each and again, throughout the process from website to delivery, all went without a hitch and arrived without any issues.
Jewsons delivery also cannot be faulted, with full consideration given to cars parked nearby, my contrary driveway and awkward fencing.
I would use again, wish I had in the past and would recommend thoroughly to fam n friends.

"Shockingly bad customer service."

I'm usually not one to write reviews but feel that if just one person reads this and decides not to use this company it will have been worth it. I ordered 75 breeze blocks 3 weeks ago, admittedly not the biggest order in history, but that shouldn't matter. The invoice said that due to various COVID/Brexit issues the order could take up to 2 weeks to be delivered. There was no mention of this delay on the website before ordering, if there was I'd probably have gone elsewhere but I carried on and clicked to purchase. I had no communication from the company and after 2 weeks emailed to ask for an update. No answer so I tried ringing, no answer so I left a voicemail. Further emails were sent until I eventually got a reply saying ,,,sorry we missed your previous email, we'll ring the courier for an update and let you know. No update has been given despite further emails from me. I've had to go and buy the bricks elsewhere now as I had hired the bricklayer. I've asked for a refund but this company just don't respond. Steer clear everyone and just don't take a chance. Edit; Isn't it strange how a refund appears quickly after a negative review is posted. No explanation or apology given by online building supplies.

"Excellent that's all I can say"

Excellent that's all I can say, delivery was in 7 days by Jewsons, I picked the worse day as it was snowing, but the delivery driver was great, and all items purchased (blocks bricks,sand,cement and bulk ballast) present and correct.

"I tried this company for the first time…"

I tried this company for the first time on the basis of price. I needed a firm date for delivery as I needed to be present for the delivery to gain access. Communication could have been better but the date given two days before delivery was honoured and the supplier, Jewsons, were excellent considering the difficulty in off loading from a steep slope and a long reach. Five stars if Ian had been proactive in comms.