"Should do better…"

Reading reviews on this site regarding OBS it appears clear that replies from Ian are mostly directed to those who leave good reviews at the expense of those who have suffered poor service and appalling lack of communication.
I have purchase on two occasions, on both the goods arrived within the time frame promised. However the second delivery had one pallet of broken slabs where it had clearly been dropped.
I took photos of the damage and sent them to Ian asking for a refund only for the damaged slabs but heard nothing. I left 5 messages on his phone over several weeks all to no avail and also resent the photos. I am still awaiting some resolution.
Ian when you read this review and I know you will, do the decent thing and refund my money.

"Communication is none existent! Update!"

I have ordered some floor boards on the 9th September. I was told that they would be delivered within 1 to 2 weeks. I have sent two emails and I have left 1 voicemail asking for them to contact me. And I haven’t heard anything. We need them by the weekend as our builder can’t proceed without them and I can not contact anyone as no one answers the phone or replies to emails……. Ian did get hold of me and arranged for delivery on Thursday 25th. Hopefully it will all run smoothly.

"Please respond to your customers .... and dispatch the products"

I have placed an order for chipboard and advised that it may take up to 1-2 weeks to arrive. The 2 weeks is up tomorrow and I have not been contacted regarding a delivery date. I have emailed twice, both of which have been ignored. I have phoned and was informed that I would be called back..... I haven't received the promised phone call nor the products. Needless to say payment was taken in full at the time of the order.

"Great service and price"

Great service and price. My thanks Ian and colleagues - now the tough bit, laying a patio in this weather!!

"Quick, good price, five stars."

Ordered four pallets of concrete blocks, one bulk sand and five bags cement. Rang them just before ordering delivery was two days. Can't beat their prices, and service was brilliant. Delivery to South Wales.

"Great response"

Great response, good price and nice accurate delivery

"Ordered 2 ton of sand and five bags of…"

Ordered 2 ton of sand and five bags of cement said on website delays due to COVID which I can understand Oder was placed on 21st of April and still no delivery 18th of may and no response to any attempt to contact them no update on delivery time frames complete lack of communication starting to wonder if this website is a scam.

Extra star because since writing this review the company has got in contact and arranged a delivery date if delivered when on the day will increase the rating

Delivery arrived. extra star for quickly sorting the issue was raised delivery was with in 2 days great job.

"Brilliant service"

Very pleased with the service we received. The website is very clear that the delivery times were approx 1-2 weeks due to the current climate.
We placed our block paving order on the evening of the 22nd March and it arrived today,1st April.
I only had to contact the company once to confirm the delivery date and they rang me back straight away.
Extremely happy, would highly recommend them and they will be our first choice for our next project. Many thanks!

"Flooring for loft"

Ordered 14 lengths of chipboard flooring. The site does warn even before purchase that it is taking up to 2 weeks for delivery due to covid restrictions. My only gripe was that I got an initial delivery day covering 2 days but unfortunately nothing was delivered. I chased up and got sent another date and this time there were no problems at all. Appreciate I had a small order in comparison and appreciate they use local suppliers so possible that the delay was not their fault. All above was okay as I was not in any hurry and since I am working from home was not put out by the delivery change.

Overall product as expected and cheaper that I could source locally and plus I was struggling to get the flooring delivered at all elsewhere

Thank you and would use the company again

"Zero Communication!!"

I’ve placed an order for gravel for my driveway on Saturday 13th March. Since then, today is Monday 22nd March, I have left 2 voicemails, 3 emails and one WhatsApp message - no response! I’m now at the point that I’m feeling like I’ve been scammed!!!!