"I collect my purchases at the NW store…"

I collect my purchases at the NW store where the staff are really friendly and helpful. The clothes are reliably great quality and often slightly unusual. Love Komodo.

"Beautiful Quality"

Beautiful Quality, very lovely message in package. Thank you!

"Unresponsive customer service"

Unresponsive customer service. Parcel not received, no shipping details sent. Cannot even track where it is.

"Unraveling gloves…"

I purchased a few cotton items since I have eczema, the t-shirt was perfect but the scarf was itchy and so were the gloves on top of that they unravel quite quickly, they come with defect from the beginning
And with tags saying that they’re actually wool so why am I getting that in the first place?
I contacted them and they nicely sent me a new pair but same issue, a lot of it had imperfections again and they said that they’re having printing issues for the labels so idk
Wouldn’t recommend as it’s a bit dodgy
Lots of money spent and only able to use a item 🤡

"Happy "

Happy with the jumpsuit! Fabric’s soft and the suit looks great.

"Gorgeous quality 100% organic cotton gloves."

Organic cotton gloves are so hard to find, but this pair from Komodo are gorgeous. As someone with eczema who can't wear woollen gloves, these are perfect. Very quick delivery too - 10/10 for quality and service.

"Great quality"

Great quality, style and fit.

"Good quality products that fit really…"

Good quality products that fit really well. Fast postage.

"Komodo never ceases to impress"

Absolutely thrilled with my new cashmere jumper, which arrived in no time.. It feels amazing and looks great. Been a big fan of Komodo since the 90's, and considering that I STILL wear my grey fleece jacket that I bought at Glastonbury in 1999 which still looks good as new after 25 years' of regular wear and washing (even the label inside the collar has survived the test of time!), that's what I call 'slow fashion' at its finest! That jacket and now my new jumper will very likely last me for the rest of my life at this rate! Bravo Komodo.. The quality of their clothes, their story, their ethos and CSR track record puts the mainstream labels in the shade.

"Ignored and never refunded"

I purchased 2 shirts for £95 2 months ago. Neither of these shirts looked like the pictures online so I decided to return them. Since then, I have received no updates about the status of my return. i have emailed twice and been ignored. A week ago, I decided to try them on Facebook and was told someone would email me that day. Needless to say I've heard nothing. I tried them for a second time on Facebook and have been ignored this time. I'm hoping this review will illicit some sort of response as I'm down £95 and have exhausted other options.