"Mistakes were made."

I ordered a couple of different sizes of the same item to try them on and see which fitted me best. I was sent the wrong colour, which i'm somewhat suspicious about given that the colour i was sent (a light grey) wasn't on the website and was very similar to the colour i ordered (an 'off-white'), which suddenly sold out when i brought this up. I was also sent the wrong size in one of the items because it was mislabelled, which took a while to discover and meant my buying more sizes and other colours in order to get one that fitted. I never did get the colour i originally ordered. At the same time the Komodo representative did a lot to try and make up for this, finding me possible alternatives and emailing me a free returns label. I also bought another item that arrived in good time and good condition. All in all a mixed bag.

"Poor customer service very slow in…"

Poor customer service very slow in delivery took well over a week to deliver when it was supposed to be two or three days. Stock on website was very poor and couldn’t give a answer to when sizes we’re back in I waited ages to get last order no communication from them until I emailed and was told they couldn’t fulfill my order so had a refund will definitely not use again

"Worst Experience I've Had With Online Shopping"

Made an order with Komodo, and nothing happened. The money came out of my account, but that's as far as I've got. No updates, nothing. Attempts to contact them have proven futile. At this point, I'll accept the loss of the money if only to spread the word about how dire they are. My only regret is that I have to give them at least 1 star.

"Great Brand"

Great Brand - The Ethical Fashion Pioneer plus I love the styles

"Great ethical credentials"

Great ethical credentials, yet from my personal experience I never end up wearing them as they don’t really suit me as as an individual no matter how Organic and comfortable they are, had to donate hardly worn new clothing in the end. With any ethical and pre loved clothing it has to suit you, get used / worn and most importantly ‘bring you joy’. If in doubt let it go and pass it on to a good home. Like the brand but it’s not for me.

"This is a superb ethical brand company"

This is a superb ethical brand company. I ordered two pairs of organic linen joggers and they were superb quality. There was a control issue where one had an incorrect label sewn in and their customer service team were so helpful.