"Dreadful purchase …"

Only leaving one star because I have to. The blouse I received after waiting 6 weeks was so unlike the one I ordered it’s laughable, if it were funny.
No balloon sleeves, buttons out of line and images smudged, the material Is thin and cheap, it is unrecognisable from the balloon sleeve blouse that I ordered, no response from the company on complaint.

"They cancelled my order but kept the postage"

Please avoid using them, they seem to be really incompetent. I ordered an item which was in stock according to their website, and the order processed fine, but they then cancelled the order later that day and claimed the item was no longer in stock. The stock on their website doesn't seem to be accurate or kept updated. When they issued the refund they only refunded the item and not the postage, even though the order was never sent, I have not heard back from them yet. Don't bother using the contact form on their website as I don't think they ever check it and you will not hear back from them, I just hope they respond to my emails at some point. I wish I had read these reviews before using them. Please don't make my mistake and avoid them altogether.

"Quick deliver by Royal Mail which is…"

Quick deliver by Royal Mail which is good easy to track.had to call customers services as didn’t receive confirmation Email after order rang next day gentleman said was dealing with order and was shipping it that day recived next day.fantastic customer services.shirt for my son bday looks of excellent quality I’m sure he will be happy with it as he sent me the link to order for his birthday next week.also Enviramental friendly packaging.

"Cannot unsubscribe"

After buying an item (which was fine) I found myself on their mailing list. The 'unsubscribe' button has no effect. Emailing them directly has no effect and I got no reply either

Like others on here, I call this poor customer service

"Amazing customer service ."

Amazing customer service .
I ordered a t shirt in 2 sizes M, and L . The L was too big but the M was even bigger than the L
I asked the Komodo customer service team if I could send it back and they could double check the size. They said yes , I sent it back and less than a week later I had a new M shirt that fitted perfectly

"The products are of good quality but…"

The products are of good quality but the customer service is extremely poor. For high-cost items I expected the customer experience to be easier, I have ordered twice from Komodo and both times there have been significant issues with the order. One time, the order wasn't dispatched until I contacted them to hear that one of the five items was out of stock and so they hadn't sent the order. I think that it would have been better service to have contacted me of this issue beforehand.

"Clothes bleached in sunshine-…"

Very expensive dungarees as a present- hung them up on a hanger and when I returned after 2 weeks they had bleached in the sunshine. Komodo took ages to reply to my first email- a follow up email provoked a ‘it’s natural dye so you should have known it would bleach’ (I paraphrase). It would be good if this were made clear on the label. It’s not. Not very good customer care.

"Product different from image online"

Hat delivered with completely different print on the brim to the one shown in the image online. Company very apologetic, quick to respond and offered full refund. But as always in this situation, I don't want a refund - I just want the product I was led to believe I was ordering. Now I have to spend ages finding an alternative elsewhere, on top of the time to send the product back.

"I really like Komodo"

I really like Komodo, independent, great quality of production and material,

"Bad in communication"

Everything was fine with ordering and delivery. Only when I wanted to return and had some questions about that, they barely answered and gave confusing answers. Even after phoning to hear them say my emails would be looked at and I would hear from them, I got no further reaction.