"Terrible customer service"

Terrible customer service

Web app did not function. Called customer service and got blamed that it was my problem. Worst customer experience.

"TERRIBLE CUSTOMER SERVICE"

Cit Bank has a good rate of return, BUT THEY ARE VERY HARD TO WORK WITH. I didn't think it would be a big deal that they do not have any actual branch locations, BUT, what I found is that funding my account has been a BIG pain. I planned on wiring funds, but my original bank charges $30 to wire money and there is a limit per wire. Therefore, in order to get the funds that I wanted to send, I would have to send multiple wires and do it over several days due to weekly limits. I tried Plan B... mobile deposit a check, and what I learned is that they have LOW LIMITS FOR MOBILE DEPOSITS, making it another difficult and drawn out process just to get the money into my account. Consider that you will have a PAINFUL AND LONG AND DRAWN OUT PROCESS JUST TRYING TO GET YOUR MONEY TO THEM to the point that the 1% higher interest rate gets negated with transfer fees and time spent. My time is too valuable to deal with them, so I will just keep my money in my other bank. :-(

"Everything"

Great company

"I linked my personal platinum savings…"

I linked my personal platinum savings to my business account, when I first opened the account.3 months later, I linked to the same business account for a Zelle. They start saying my account is under review because it’s linked to business bank account. I would have to wait until 3 claims pending in another bank closes, before they release my funds… outrageous. They don’t call you to let you know what’s going on with your account. You find out, when you attempt to login . So you call them, it takes
Them up to 10 days to let you speak to fraud department.. a nightmare bank

"Too long for funds to be available"

I recently opened a high yield savings account with CIT bank. While I love that they are paying a higher percentage, I HATE that it takes SOOOOO long for my money to be available after an electronic transfer; over 1 week. I could totally see taking over 1 week to be available if I did a mobile check deposit, but it takes way too long for an electronic transfer.

"Great interest rates but after I made…"

Great interest rates but after I made one withdrawal I have never been able to access my account. Have made numerous CORRECT login attempts but no luck. Customer service has tried but no luck. Plan to cancel after I receive tax info.

"Save your self the frustration and avoid them"

I’ve had a truly disappointing experience with CIT. Their lack of unresponsiveness left me feeling cheated. After losing a significant amount of money due to unclear fee structures. I’ve realized the importance of choosing a reliable platform. I’ve since switched to{EASY BE} which has proven to be far a far trustworthy and efficient option.

"This is why I left"

This is why i left cit and use “Easy beee” platform now, atleast those are reliable,Been on cit since may, earned some money, community admins have disappeared, app still working, but no withdrawals are working so can only assume this is a scam. If it reappears it will be a miracle

"Do not trust CIT!!"

Do not trust CIT!!! I found out they changed the account savings rate and reduced by rate from around 5% to .66. They said its because i was under 25K, bu they changed that requirement and I had no idea. They introduced a NEW plan that had a 5K min at 5% and of course did not notify existing members. It just a way to screw you once you are in, but attract new savers and eventually do the same to them

"My money earned a decent rate but not worth the scam"

My money earned a decent rate, but they put my account on dormant and would not let me access it. I called customer service after trying on my own. On the phone for an hour without any progress. The game is that the law requires them to transfer your funds into an account of the State Controller if there's no activity. So they lock you out of your account so you can not have activity. Then your money is gone. No thank you. I'm going back to Emigrant Direct. CIT offers the high rate to lore you in. Don't fall for it. These folks are making bank with shady practices.