"An extremely satisfied & impressed new customer "

As a new customer needing specialist attention to my Mercedes SLK 200, I was impressed from the moment I got through to Reception. Nothing was a problem. My car was booked in immediately with the reassurance that the faults and issues would be sorted. Customer Service at Five Star Autocentre is excellent. The communication, transparency and information as to what my car needed to be sorted, fixed & safe was professional and very thorough. This is a business that obviously invests in technology and the fast changing world of cars, but more importantly, Five Star Autocentre clearly invests in the whole staff team. My car after a day was fixed, serviced and fully valeted, inside and out...it looked brand new on collection! The name of this Autocentre is fully deserved and reflective of the whole experience.

"Lives Up To The Name"

I've just had a service & MOT at Five Star Autocentre and cannot recommend them enough.

Not only did they beat the other bigger name garages around on price, but the service was brilliant. Emma & the team provide great comms throughout, and to come back to find my car fully valeted was an absolute bonus.

"Great customer service "

Five Star Autocentre, 5 star service. Called on the off chance on a Saturday afternoon to see if they could look at my tyre as I had concerns about it. Waited 10 minutes and they had it sorted. I was so grateful and really appreciated their help.

"New tyres, feeling like a new car"

New tyres, feeling like a new car, best customer care and garage for service and repairs I have ever been a customer. Such a pleasing welcome and advice, for service and repairs excellent value for money. Thanks for keeping me on the road.

"They don't care if your car is okay"

They don't care if your car is okay, just after your money. Highly expensive. Inconsistent with their communication

"Beyond Service Excellence "

Excellent customer service is really hard to find these days. After being floored by the level of service and communication at a local "stealership", I turned to Asif and the team to help me fix an engine issue that wasn't going to be covered under warranty. Not only did it cost 70% less than the stealership, they prioritised me, sorted it within a week and had me back on the road very quickly. An independent garage coming in cheaper than a main dealer isn't the headline here. It's the quality of service - the updates when you expect them, the little videos of the work - all of which gives you the confidence that you've made the right decision to bring your vehicle here for the team to take care of. Can't thank the team enough for what they've done for me. Brilliant service.

 

"Lovely friendly staff"

Lovely friendly staff. Always make you feel welcome and will bend over backwards to help you. Taken two of my Vehicles there and recommended them to my son.

"Quality of work done"

I have used 5 Star for a number of years and have always had the best of service
The quality of work done and the friendliness and efficiency of Emma on Reception

"I had my MOT done"

I had my MOT done. Emma was very helpful. Car done on time and washed and vacuumed
Thank you for a great service. I will be back

"Very warm welcome and professional in…"

Very warm welcome and professional in the office .