"Beware of seven seas and hidden fees"

Be very careful when getting a quote and committing. I got stung an additional $300 for this companies "customs handling" fees despite me doing 99% of the documentation (there was no fees from customs itself) It was not made apparent on the website when quoting and was buried deep in the email that was sent for the quote in small text. This was more then the delivery itself and they essentially did next to nothing for this money. If it was $50 ok fine but $300 .... robbery! They essentially held my boxes hostage till this was paid!

UPDATE: Once again this was hidden in small text deep inside the quote they emailed you. They mislead you into believing the quote on their website is what you will be charged. When I called to complain about this extra fee they had no interest in coming to a fairer agreement and threatened to send my boxes back to Australia if I didn't pay. Be warned there in it only to rip you off!

"The customer service was good"

The customer service was good, as my email enquiries were responded and resolved at earliest. The delivery teams also arrived on time and provided professional services

"Mixed experience"

All of our things made it safely from Canada to New Zealand and we were able to see the progress of the shipment as it travelled.
The Canadian moving team were great, really helpful and communicative. The New Zealand team was a bit less friendly and helpful but unloaded quickly without incident.
Communicating with Seven Seas themselves was infuriating. I was on hold for long periods of time every time I called them and their manner was patronising and not very helpful. I didn't think the process was made particularly clear and it didn't seem like they cared. When you're shipping things that clearly mean a lot to you because you wouldn't spend so much money otherwise, you want to feel as if you're in safe hands and I can't say I did.

I probably would explore other options before using Seven Seas again, but our belongings arrived undamaged and that's the most important thing.

"Delivered 10 boxes from Ireland to…"

Delivered 10 boxes from Ireland to Australia. All the boxes reached safely on time without any delay and damage.

"Fab Customer Service "

Customer service fab & collection drivers super helpful, very efficient & friendly.

"Hotline is good and quick to respond"

Hotline is good and quick to respond. Delivery and collection of packing materials also good. However, would be much better if the shipment is faster.

"Super professional yet personal"

The consultation and pickup process was conducted professionally but still made you feel at ease that they work on a personal level since you‘re trusting them to send your possessions across to the other side of the world. Answered all my questions transparently putting my nervous self at ease.

"Happy customer "

This is the second time I have used Seven Seas for international shipping. They make the process and costs clear and the best thing is their delivery drivers. Both in the UK and Australia they couldn’t have been more friendly or helpful.

"Moved from New Zealand to England"

Moved from New Zealand to England with 3 large boxes, highly recommend the service. Great live tracking feature to monitor the progress of the shipping, great communication and in-journey updates, very friendly driver delivered the boxes promptly within notified delivery time.

"Seven Seas: the employees are great, our stuff arrived in good condition."

The Seven Seas customer online system is not intuitive and it was sometimes challenging to navigate the inventory and other forms and to figure out how and what to do certain things, however, after calling for support whenever we got stuck, the people working at Seven Seas were very helpful. All the employees from the first call for information through to the delivery driver at the end were very helpful and we got all our stuff transported across the world in good condition thanks to Seven Seas. We would use them again, and recommend!