"Great after sales"

Broke part of my chiminea, and needed a part replaced. Gave great service in sourcing a replacement part. Definitely a recurring customer.

"Very disappointed with after sales…"

Very disappointed with after sales service. We ordered a product (a chiminea cover) which is not the size claimed on the web site. I would like to exchange for a larger one but impossible to get hold of anyone. No information about returns on the web site. Customer services phone never answered and cannot leave a message. Email directs you to send a contact form. Have sent this, have automated reply, but NO follow up. Extremely poor service and now left with an item I cannot use.

"I wish I had read all these reviews…"

I wish I had read all these reviews before I bought a clay chiminea from them. £185 down the drain. It lasted 6 months having been used 3 times and then crumbled
It was not dropped and used correctly but Gardeco claimed it was my fault
This company are obviously selling sub standard products and will not take any responsibility when they quickly break
Avoid this company I would have

"Good experience"

Home delivery fast and hassle-free. Good quality products, not like in chain stores.

"Like a previous customer I ordered my…"

Like a previous customer I ordered my chimenea from another company and it was delivered via Gardeco. I received good email communication from them with options to make contact if necessary. They did change the delivery date, but as it was suitable for us I had no need to make contact. The person who delivered our chimenea was very polite and helpful.

"Beautiful chiminea worth every penny …"

I purchased my Chiminea from garden chic they were not very forthcoming with updates. But after being told my order is coming directly from Gardeco I decided to communicate via them directly. I spoke to a young man from the dispatch team and he was ever so helpfull. He informed me of my delivery dates etc when garden chic were still non the wiser. (I informed garden chic of my dispatch and delivery dates) I received my Chiminea from the nicest delivery man. He carried it into my house and even took away packaging. The item is beautiful. Great quality. Worth the money for sure.

"Terrible quality and customer support"

Terrible quality and customer support

I wish I had read the TrustPilot reviews before buying a Gardeco product from Garden Street (gardenstreet. co. uk). I purchased an expensive cast-iron chiminea (£239). Upon delivery, it appeared shoddy with poorly fitting parts and especially extremely thin metal in parts - particularly in the bottom bowl to which the legs are attached.

Sure enough - before ever having a chance to use the chiminea - in a strong wind the bottom bowl metal shattered making the chiminea useless.

Contacts to Gardeco initially resulted in them sending a replacement leg - a part that clearly was not broken! In the 5 months since then, they have failed to respond to numerous attempts to reach them by email.

Avoid.

"Very bad Customer Service"

Product good but customer service is shocking. Sent two complaints through their website due to a missing part on a chiminea. Had confirmation that the complaint had been received both times but absolutely no response to rectify the issue. Very disappointed.

"Paul at Gardeco was a pleasure to deal…"

Paul at Gardeco was a pleasure to deal with today and provided fantastic customer service. The house is not easy to find, I was at work when the delivery was scheduled and it was a large, bulky chimenea - so I was expecting problems. I needn't have worried as Paul communicated before and after delivery, worked out timings and delivery arrangements with me and was extremely helpful. The item looks lovely too although I only got a peak in my lunch hour. I'm looking forward to using it tonight. Thanks, Gardeco! Highly recommend.

"Absolutely fantastic customer service…"

Absolutely fantastic customer service from start to finish. Communication A* even on a Sunday!! Nothing too much trouble and a stunning chiminea as a result! Over the moon with the whole experience thankyou