" Extremely Poor Service"

DO NOT order from this website. Dreadful & poor customer service.

I ordered a pricey backpack. The mail delivered it incorrectly and got stolen within 2 days of delivery.

The way the customer service handled this was shocking. A rude email reply with no promise of a refund or a new product sent. So lost just under 100£. Worst website ever ordered on. This has never happened to me and trust me have been ordering lots online. Beyond disappointing.

"Excellent service 👌🏻"

Excellent service 👌🏻

"Excellent service & great product."

Excellent service & great product.

"My parcel was delivered to the wrong address …"

My parcel was delivered to the wrong address. I spoke to Ruby at your customer service and she has been the most helpful and polite person to deal with, always clear and with a very quick response. And I would like to place my thanks on record.

"Super quick delivery and great products!"

I had no idea this company existed until a few days ago and I’m so glad I found them! I’ve wanted a Kanken backpack for years and they have every colour and design just like on the Fjällräven website! Pricing is really good and managed to get a discount which was a bonus! Delivery took 2 days which is amazing and I’m so happy with my new Kanken! Will definitely be returning to this store!

"Great"

The transaction proceeded swiftly and seamlessly.

"Good"

Good product

"Great pricing and super fast delivery"

Great pricing and super fast delivery, I ordered a bag the week before Christmas expecting it to be delivered sometime after but it was delivered within a couple of days. Can definitely recommend these guys.

"I love this dress!!"

I love this dress!!! It can be worn when hiking, but actually looks good enough for me to wear to work!... so super adaptable for travel. I also have the Fyallraven High Coast Lite Dress W & S/F Saddle to Table Dress W... and love all three but I think the Womens High Coast Shade Dress is my favourite, but I LOVE all three. Such a versatile brand with clever designs, high quality materials and well made.

"Unexpected delivery schedule"

My order has been confirmed on 8 Dec, but still not received it yet. Would you pls inform when it will be arrived. It is ordered for Christmas, now the Christmas has pass, and not arrived yet.