"The speed is fast"

The speed of picking up and returning the RV is very fast。

"Very friendly and helpful reservation…"

Very friendly and helpful reservation agent.

"Reserving an RV was super easy"

Reserving an RV was super easy - great website.

"First vehicle when we call the help…"

First vehicle when we call the help service, the service was very poor
Second vehicle had a propane leak and we didn’t get the bedding we ordered

"Very hard to deal with"

Very hard to deal with, the customer service just pushed me on to other people and no one could help. They try to charge you for everything and there are a lot of hidden costs that arent clear when you book. Wouldnt recomment to anyone.

"Booking Agent was extremely helpful and…"

Booking Agent was extremely helpful and informative.

"Simple reservation"

Simple reservation

"I rented an RV a couple months in…"

I rented an RV a couple months in advance. This RV was rented for a client and it needed to be impressive. When i picked it up I was told that the RV was old, ready to be retired, and was not in great shape...before I even looked at it. These were the Cruise America reps. words! The vehicle A/C only worked intermittently. The RV was not very clean. The RV was dark in color tones. There were several areas that were held together with giant strips of white Duct tape. The day I picked it up I had to clean it, remove the duct tape and repair the areas being held together by it. After arriving at the camp site we found out the kitchen sink drain was broken off from the sink. I had to use the duct tape I removed from the shotty repairs to secure the drain to the sink. We then had to clean up all the water on the floor and in the cabinet. My client was not very impressed...neither was I.

"excellent"

excellent, friendly knowledgeable

"Great Customer Service"

Great Customer Service! Very helpful, considerate and delightful to work with on all aspects.