"PLEASE DO NOT TRUST THIS COMPANIES FAKE…"

PLEASE DO NOT TRUST THIS COMPANIES FAKE 5 STAR REVIEWS ON THEIR WEBSITE TRUSTPILOT HAS THE REAL EXPERIENCE OF PEOPLE WHO HAVE BEEN SCAMMED BY THESE NON LAW ABIDERS. THEY HAVE BEEN REPORTED. ANYONE ELSE WHO HAS BEEN ILL TREATED BY THEM PLEASE DO THE SAME

"I wish I had read the reviews before…"

I wish I had read the reviews before purchasing from this company. My experience has been nothing short of dreadful. The customer service is shocking- they take no responsibility for any issues without a fight and clearly have no regard for UK consumer law. It's obvious they are more interested in ripping off innocent people than providing decent service. Despite being in the wrong, they continue attempting to clutch at money in the form of shipping costs. They state they weren’t informed of said fault within 14 days (they where) even though uk law states nothing of the sort. Their ts & cs mean nothing. They clearly can’t seem to grasp that as one of them stated trading standards have already been in touch due to them not adhering to UK law. FYI people you have 6 months to report faults to a company (not 14 days as they say) the onus is on the company to organise return shipping plus pay for this wether you have 1 faulty item or 10 yet these “people” seem to think they’re above the law & still carry on scamming. I was also sent 2 seperate invoices one not showing any shipping cost.. the other did which is fraudulent. It's incredibly frustrating when a company treats its customers this way, especially when you're well within your rights as a consumer. They don't seem to realise that it's their responsibility to follow the law, not to scam customers out of money. Will be reporting to all relevant authorities. The threat of legal action when they are infact the ones breaking the law says it all and the fact that they only have 3 stars here on trustpilot should be a warning to anyone considering purchasing from them, but clearly, they're too oblivious to realize the damage they're causing. They’re more interested in ripping people off, I can't see how this business will last much longer. If only they spent the time looking after their customers as opposed to trying to rip them off at every turn then waste further time trying to argue they’d maybe get on a bit better. Please do yourselves a favour and stay away from this company. Plenty of others out there that don’t operate in this ill manner.

"Great Service 5*"

I decided to ignore the negative reviews and I must say my experience with this company has been excellent:
I order 2 sample handles - 1 short + 1 long - on Friday 14th Feb and these arrived on Monday morning the 17th. Very pleased, I placed my order for the balance of 11 + 7 (with a 5% discount) that morning and I am writing this the day after when they arrived late afternoon.
I don't know if the negative reviews are confused for a different company but they are certainly not representative, in my opinion

"Excellent Customer Service "

Having read two poor reviews this was certainly not my experience. I ordered a sample handle for our kitchen and this arrived two days later. It was not suitable and with so much online choice I decided to telephone the company. I spoke with Jan who was so helpful throughout. I acted on her recommendation and the handles arrived the next day. I liked the concept of a discount voucher being included with the sample order, the 10% and free postage was well received. An excellent company to deal with, good prices and quality products.

"Long delay on order"

Ordered lots of handles from here for my bespoke kitchen. Despite the delivery time given to be 2 weeks on the website and in email the handles took over 6 weeks to arrive. Although communication was good I do not feel that either the handle studio or their supplier took the delay and inconvenience seriously. Who can use a kitchen without handles? They offered a 10% discount on further orders. Which given the inaccurate delivery time frame I do not wish to order from them again. My order was for about £700 worth of handles. I would think twice before ordering from this company as clearly there are items advertised on their site which are not in stock. Having read some of the other reviews it would seem they don’t take customer satisfaction seriously. If you can I would purchase your items elsewhere from a more reliable company.
Update:
As can be seen by the lengthy response this company refuse to take customer satisfaction seriously…if only they spent as much time actually supplying items as promised instead of writing lengthy replies trying to justify their poor service then maybe they would start getting better reviews instead of the 3.3 currently on trust pilot. You have merely proved my point you are an awful company to deal with AVOID AT ALL COSTS. You are right I did order 2 more handles as I had no choice because I need them to match and it just demonstrates exactly how petty you are that you have chosen to cancel rather than fulfill my order.

"Unhelpful customer service"

Very disappointed with the customer service. I ordered six knobs and one arrived with a noticeably different finish to the other five (outside normal product variation). I contacted the company to request a single replacement knob, expecting this to be straightforward. Instead several emails went back and forth in which I repeatedly explained the situation, the person I dealt with (Jan) insisted there was no issue, and refused to send out a replacement or even just waive the shipping fee on a new order. They came across as very unhelpful and I will not be using this company again.

"Terrible company"

Terrible company. They advertised a handle with a specific colour. We placed the order, and the items arrived in a different colour.

It was disappointing as we now have to pay postage and find a better supplier. We returned it in the original packaging and sent it via Royal Mail.

The team from this company sent us an email saying one of the items we returned was scratched, and they decided to charge us the full price for that item, referencing their Ts&Cs. We sent a photo from the courier who delivered the item to their warehouse, showing that the box arrived intact. They then said we damaged the handle before returning it. This is untrue. We have not touched the handle. We opened the box and were disappointed that it didn't match the colour they displayed on the website.

Poor customer service - avoid this at all costs.

"Great price"

Great price, great product, great customer service. What more do you want.

"I ordered some handles for my new…kitchen"

I ordered some handles for my new kitchen. Delivery was prompt, handles were great and well packaged. I then changed my mind on the colour. Delivery of the new handles was super fast and the refund for the original handles was quickly acknowledged. Great service!

"I placed my order after 2pm on a Friday…"

I placed my order after 2pm on a Friday and realised I needed another 3 handles. I emailed immediately and requested the extras be added to my order. First thing on Monday morning I called to check if it was possible.
Really helpful, polite staff member confirmed the order was being upgraded and would be dispatched the next day.
The handles are really lovely, excellent quality and have updated my kitchen beautifully. Best thing was, I replaced them all myself ☺️