British Essentials

Food, Beverages & Tobacco
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774 reviews
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Customer Reviews about

British Essentials

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Donna Webb

2.00/5.00

"I Love LOVE THE HOT N SOUR SOUPS ..I…"

I Love LOVE THE HOT N SOUR SOUPS ..I ORDERED 25 SOUPS N THEY NEVER CAME THEY DROPPED THEM OFF IN ORLANDO FL. I LIVE IN HAINES CITY.... I TRACKED THEM ...N I ORDERED ANOTHER 25 HOT N SOUR SOUPS 7 or 8 days ago not here... So Why did I pat for these delious Soups N their not here?????????... The dhl truck showed up at my door last weuëk n Bo Soups... I was getting ready to write a AWESOME REVIEW NOW WHAT??? PLEASE HAVE MY SOUPS AT MY HOME TODAY ...BOTH ORDERED ARE PAID FOR ...I HAVE NO SOUPS ....IM SICK TO MY STOMACH ABOUT THIS ..ONCE I GET MY SOUPS TODAY I WILL WRITE A BEAUTIFUL REVIEW ...I JUST LOVE THESE SOUPS ...HAVE A BLESS DAY!!!!

17/07/2023

Robert Koch

5.00/5.00

"super"

super, super !

16/07/2023

Margaret Vaughan-Morgan

5.00/5.00

"Speedy delivery great prices branded…"

Speedy delivery great prices branded products.

15/07/2023

Lorraine osullivan

1.00/5.00

"NO ORDER AFTER ONE MONTH"

ordered a order of 66.00 on the 7 June and after asking where the order was a royal mail tracking number was provided on the 19 June with a 48 hour tracking, still no parcel , numerous inquiry's but no answers so eventually i contacted royal mail who informed me that although a postal label was created NO parcel had actually been handed to them for delivery. Absolute waste of my time and now im in the process of trying to get my money back as for some reason they don't seem too keen to give it back.

05/07/2023

Miguel

2.00/5.00

"An order placed from Spain on 2 June…"

An order placed from Spain on 2 June was split into two for shipping purposes. One arrived on 22 June, the other on 27 June. This is way too long. Even with Brexit. Please sort your logistics because your expensive prices ought to be compensated by excellent delivery.

05/07/2023

Sally Saunders

1.00/5.00

"3 weeks waiting for delivery. Bad customer service. Avoid this company"

3 weeks after ordering I’m still waiting for delivery, this is after paying an obligatory and very expensive courier fee which was over one third of that total cost. The package showed it was released from the distribution centre and was processed by the delivery centre. Then only after I sent many queries to ask why I had not received my parcel, suddenly I’m informed one week after it has arrived in Portugal, that now it is held by customs. The company has zero customer service, they only say once the parcel has left their office it has nothing to do with them. I cannot recommend this company, I’m fact I recommend you avoid them and save yourself a heap of hassle, bad customer service and still no parcel after more than 3 weeks.

04/07/2023

Helen Barlow

1.00/5.00

"A company that steals from customers"

I sent off an order 2 weeks ago on 7th June. On tracking it has not moved since 14th. I keep sending emails asking where my order is and they keep sending me automatic email responses. So they have ripped me off and now I have to fight it through an ombudsmen.

20/06/2023

Markus Drescher, Switzerland.

5.00/5.00

"Good old British kitchen darlings."

The ordered goods are good old British kitchen darlings and nearly in daily use in our family.

19/06/2023

Martin Snell

5.00/5.00

"On Price, On Time"

couldn't find the product at a more competitive price than yours. was easy to order and delivered on time

15/06/2023

Bryan

1.00/5.00

"Terrible experience"

Terrible experience! Bought 4 containers of Cadbury frosting and had them shipped to California. Very poorly packed, all for arrived leaking frosting inside of the compromised box. Reported to customer service providing photos and they issued a refund for one, saying that only one leaked. I contacted them again telling them all four leaked. Even though I did not request a refund for the other three, they basically accused me of lying. I will NEVER do business with this company again, nor recommend them. If I could attach photos here, I would. Save your time and money and go elsewhere.

15/06/2023
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