"Extremely disappointed and FRUSTRATED! Changed to a satisfied customer!"

Below was my original review, which resulted in a two star rating. Soon after this review was posted I did hear from Erik's. They were taking care of my issue, problem was no one had let me know this, I received the missing part the next day. They apologized profusely and I appreciated their response. I would happily do business with them again.


The ordering process was very easy and shipment of my purchase was very quick, would rate that experience 5 stars. When my item arrived it appeared that a part was missing. I have sent an email inquiring about this and have left two messages with customer service. I have not received a response either by email or a return call from customer service. Almost a s week has passed and I cannot use the item I purchased without the missing piece. Extremely disappointed and FRUSTRATED!

"I was looking for a new bike and got a Great One!"

I was looking for a new bike and got a great one. The sales staff was friendly and helpful without being pushy or condescending. I gave them a price range and they stayed within it, working to find the right bike at the right price. They even fitted the bike specifically to me while I was sitting on it instead of just guessing. I highly recommend stopping in and considering Erick's as the place for your next bike purchase.

"Ordered a pair of mountain bike shoes …"

Ordered a pair of mountain bike shoes and the arrived quickly and as described. Thanks!

"Excellent communication and great prices"

Excellent communication during my window shopping inquiries, during the sale, and after.
Great deals too!

"Great service"

Package arrived on time and in great shape.

"Item not delivered"

Dear Erik's team, I would like to inform u that until now I didn't receive my item , even no one called me for the delivery , can someone contact me back plz

Thanks

"I entered a promo code for 20% off on …"

I entered a promo code for 20% off on my order prior to check out. The promo code was accepted but I never got the discount. And the shipping was expensive.

"They had the item I was looking for"

They had the item I was looking for, I ordered online, it was mailed promptly and arrived on time. Thanks!!

"Great customer service and speedy …"

Great customer service and speedy delivery. What's not to like?

"They suck"

They suck. I will not be making a purchase from them again.