"Knew what she was talking about and was…"

Knew what she was talking about and was very friendly

"So far I have had great service from…"

So far I have had great service from your company. I hope it keeps up .

"Really easy"

Everything went to plan, effortless, needed the power connected a day earlier then I had originally intended to move in, just one phone call and it was done.

"Quick and easy"

Quick and easy

"Easy to sign up with relevant…"

Easy to sign up with relevant information easy to access. Pricing is competative and the switch over is easy

"Prompt and polite service"

Customer service representative was polite and handled the call professionally.

"Silence Was Deafening"

Was overcharged $200 and then S100 or so. Complained, and received a letter stating that I was $25 or so in Credit. That was some months ago. I HAVE NOT received any more bills! I record my Meter Reading every couple of days. Today I spoke with Jenny. Apparently the overcharging has been cancelled and the Account is $63.64 in Credit. This is very surprising news. Quentin

"Worst Energy Provider I've had the misfortune to deal with."

Absolute incompetence by the consultants and the person who was supposed my online complaint. I am the authorised rep for a tenant in a building and this is regarding a meter upgrade. After numerous emails backwards and forwards between myself and this person who was supposed to be handling the complaints, she then tells me legally, I have no authority to advise her to contact the Managing Agent. The person gave me authority to speak on his behalf as he has poor English skills and it was recorded in their system I'm the authorised rep. If they needed legal proof that was never advised in the first email. Also, previously during COVID, they sent him an exorbitant invoice something like 6 times the average usage and when I complained, their answer was to pay for it anyway. I refused to do that and I lodged a complaint with the Energy Ombudsman and they reissued the invoice with the appropriate amount based on his usage.

"It was very easy to understand i could…excellent"

It was very easy to understand i could see the rate charges i highly recommend 1st energy

"Knew what he was talking about"

Knew what he was talking about, and explained it well