"Carmel looked after me so well"

Carmel looked after me so well, explained everything and made me feel that it would all work out well.
Carmel is a great asset to your company, I appreciate her help and knowledge.
Regards Delia Walters

"Perfect is good enough"

I now have two premises hooked up with first energy.
Helpful, friendly and have always gone out of their way to provide a good service

"Great service."

The representative was very friendly and informative. Explained any questions l had and made the changeover easy

"I'm so glad I switched to 1st Energy…💡😊"

I'm so glad I switched to 1st Energy for my electricity needs. It was so easy and quick to join online, and their customer service was friendly and helpful. They have great rates and flexible plans that suit my lifestyle. I've been saving money and enjoying reliable power ever since I joined. I highly recommend 1st Energy to anyone looking for a better energy provider.💡💡

"Great assistance"

Ash was clear and concise… really helpful

"First impressions mean a lot.…"

Number one for me is not being put on hold when calling. I just hate that and would not hesitate to switch companies based on that alone. You guys are great. I got a quick response and to top it off she was easy to understand with an Aussie accent. That's my other big gripe. Companies that have their call centres off shore and you just can't understand their accent. I've hung up on these people in the past and black list those companies. They think they are saving money, but in effect they are doing themselves a dis service for the sake of Australian jobs and saving a few bucks. So the bottom line is :-
1. Answer calls promptly.
2. Have Australians on your help desk.
Well done to you guys.

"My change of elec company was done very…"

My change of elec company was done very easily and efficiently over the phone. Much simpler than I thought it would be, and clear and professional. Thanks!

"Satish was extremely professional"

Satish was extremely professional, courteous and empathetic throughout the call. He explained each step and the reasoning. Furthermore, when I inquired about solar, he informed me about some of the pitfalls other providers are not forthcoming with, yet 1st energy is completely transparent with all the facts

"Customer service was great"

Customer service was great. Straight to my point in signing up

"Ash was clear and easy going"

Ash was clear and easy going. It was great that he wasn’t pushy and listened to what I said.