"Extremely poor quality cushion cover"

Extremely poor quality cushion cover. Zip is not worth even having as it won’t stay closed. The pattern is so bright and lovely but the overall quality makes it a very disappointing purchase. Customer service is poor at best! Phone number sounds like a personal number with no one answering on the numerous attempts. The ‘Live Chat’ is no such thing and no one responds. I sent an email to voice my concerns whereby I was sent a short sharp reply advising me to send the item back. I have replied asking for a pre paid postage label as I am unhappy to pay for a return of a faulty item. No response.
Don’t bother purchasing from this company. It all looks beautiful and colourful but I suspect item are made with the cheapest available materials and by exploitation of cheap labourers.

"Terrible avoid at all costs"

Terrible. No update 2 weeks after full payment. No reply after one whole day to an email request. See no way of getting contact in order to cancel the order. How can you request payment for an item you dont have in stock without saying that!!!!

Really this is a sham!

"Even after reading all the TrustPilot…"

Even after reading all the TrustPilot reviews, I took gamble buying a vintage table from Birch&Yarn, for £290. I even paid on credit card in case I receive a situation of challenging refund process or lack of customer support.

It did not get off to a good start. My tracking or order was never updated after payment. I contacted the company but no reply was received. I tried calling, went to voicemail every time even within their working hours.

Today, just over a week from payment, the table arrived, unannounced and quite a surprise! It is absolutely stunning (if you are into this sort of indian shic worn vibe). It was worth the mild worry alone. My gamble paid off, it seems. It is probably one of my favourite purchases of furniture in a long time, and the price was amazing, and apparently free postage as well. Thank you, whoever you guys are!

I think they could work on their contact and tracking system, as a lot of others have mentioned. But I am a happy customer. Will definitely shop here again.

"Doesn’t seem to be any serious customer…"

Doesn’t seem to be any serious customer service. I received an item in June 2024 that was damaged and have had no correspondence despite many attempts at contacting them via email, telephone and on their website. The vintage cabinet had been damaged during delivery. I don’t blame the delivery company (Evri) as a thin bit of bubble wrap and single sheet thin cardboard was always going to end in this item being damaged by anyone. Especially since there were no "FRAGILE" stickers on it. Radio silence from Birch and Yarn.

"ordered a bone inlaid mirror"

ordered a bone inlaid mirror. The mirror arrived and the glass completely smashed. Rang them about 6-7 times. never any answer and left messages. No response to messages. Emailed them 4 times. Again not response. They simply were not interested once they had the money

"Appalling company"

Appalling company. Don't use it.
Still waiting for my order after nearly a year.
They don't respond to inquiries and just take your money and don't deliver the items. Avoid at all costs

"the bone inlay mirror that i ordered…"

the bone inlay mirror that i ordered was completely smashed. have emailed them and left messages on a voicemail but absolutely no response at all.

"SCAM - AVOID - horrific quality and do not respond to requests for refund"

I purchased a small chest of drawers from Birch and Yarn. They were horrific quality and unusable, filthy and stank like sewage. I emailed requesting a refund numerous times and called the number listed on the website repeatedly, which goes straight to voicemail - AVOID THIS PLACE IT IS A COMPLETE SCAM.

"One of a kind nightshirt"

One of a kind nightshirt. Cosy and beautifully made.

"Ordering online was easy and very quick…"

Ordering online was easy and very quick . Speedy delivered .