"Really good product"

Really good product. Discount for signing up online. Delivered earlier than I had expected.

"Website straightforward"

Website straightforward, ordering process all wasy

"The item I purchased arrived damaged"

The item I purchased arrived damaged. I contacted Garden Trading via the Webchat facility. I was offered 15% off or a free returns label and a replacement item would be posted out to me. All very fair until I realized that unlike the delivery, the returns label was through a DHL local drop off point. None of which were local or convenient to me. I asked if, like the delivery, I could return via Royal Mail who are able to collect from my doorstep. I was told ‘no, not possible’ and then the agent simply disappeared and no further contact was made. This ruined what could have been a decent customer buying experience.

"Item arrived damaged & excellent…"

Item arrived damaged & excellent service in sending a replacement- no fuss. First class as things do go wrong & true good service can be measured on how that situation is dealt with. Products as usual first class.

"Cost to return damaged goods …"

The item I ordered arrived damaged / marked . I had to pay over £12 for a courier to return it. Why did I have to pay this money for damaged goods ? Can I get this money refunded ?

"I wanted a physical gift card was told…"

I wanted a physical gift card was told only digital s as me no option to choose the date the email was sent. Sister received gift 4 days before birthday. I won’t use again.

"Quality goods"

Efficient service, lovely quality purchases and good sale prices.

"Excellent customer service and…"

Excellent customer service and beautiful quality products.

"Great quality and efficient delivery…"

Great quality and efficient delivery and communication

"The item never arrived"

The item never arrived. I was promised a refund and that had not arrived either.