"Poor communication once transaction processed"

Wasn’t satisfied with my 3d scan of my results after my aligners were to be finished. I chose Byte to fix the one gap I had in my front teeth. The aligners show me to have 2 separate gaps. I reached out hoping this could be corrected before the aligners were made but suddenly I wasn’t able to get a response from anyone I contacted via email, text, chat support.

"It was awesome having someone who…"

It was awesome having someone who reached out and helped me throughout the process of ordering the aligners.

"Made some good progress with the first…"

Made some good progress with the first set. But had a little fitting trouble on the last set.

"Then best intimately Nices to"

Then best intimately Nices to
Work with loved this service

"You guys never ended up getting me my…"

You guys never ended up getting me my retainer.
I gave up waiting , not at all happy.

Since then my teeth went right back to where they were before and became loose.

Very bad Experience!!!!

"I was assisted in each processed"

Everything was explained to me in a concise and clear way.

"Aline was nice and helpful."

Aline was nice and helpful.

"Shipped mold kit quickly and…"

Shipped mold kit quickly and instructions are well written plus there’s a video you can watch to help with the process. Shipping also a breeze. Now just waiting to find out what the lab has to say.

"the process is easy and painless"

the process is easy and painless. I can't wait for my new smile

"Customer service/communication needs work"

Well I ordered my aligners August 5th, they didn't not come on schedule, after 7 weeks of not hearing anything from byte, and multiple times reaching out with no response, I finally made a claim with the better business bureau, I finally received a response. It shouldn't be that hard to get ahold of you guys.