"My trays don’t fit."

My trays don’t fit.

"Very attentive customer service"

Very attentive customer service. Easy to follow instruction and guidance.

"Byte scores for a second time in our family!"

Everyone was very helpful and communicated very well!!! I used byte years ago for myself and was very pleased and now I'm so excited that my oldest son is able to benefit from byte as well!

"Noone will call to explain how to use…"

Noone will call to explain how to use them! You want me to pay money $45 a month what a joke! 815-347-2700

"Very organized"

Seem to be quite organized and on top of things.

"These aligners damaged my teeth and I…"

These aligners damaged my teeth and I have been told I cannot receive a refund regardless of this negative experience. DO NOT USE THESE ALIGNERS. DO NOT GIVE THIS COMPANY MONEY.

"Poor Customer Service"

The customer service was great until I paid for my aligners. Once I made a payment, I no longer received excellent customer service. The text number went unanswered for days (typical response time was 1 week). The phone number on the byte website went unanswered (even during office hours). The chat bot also went unanswered. I would receive emails that were no relevant to the stage of initial profile/treatment I was one. When I asked customer service about the emails, my questions went unanswered. It has been 2
Months and I have yet to receive my aligners.

"Amazing customer service"

I appreciated the associate, Gabe, is has been helping me via text. He is always available and helpful. I appreciated him scheduling the pickup from my house. It was extremely convenient!!

"The app was easy to navigate."

The app was easy to navigate.

"Simple and my consultant was very helpful."

The instructions was simple and they provide guidance through the process.