"Excellent Servicing"

All of the Byte employees I engaged with were so useful and kind! My treatment plan was pushed through quickly, shipped in amazing packaging, and arrived on time. For this pricing, you can’t beat it!

"Not very forthcoming about all policies…"

Not very forthcoming about all policies and expectations. They don’t respond when you place requests, at least or for a few days. I had to send another request for someone to reach out to me. Only to tell me I was doing something wrong. They know absolutely nothing about my daily routine so how they figured that, I don’t know. I regret this decision.

"I’m only at the beginning of this…"

I’m only at the beginning of this journey. Byte has kept in touch with me through informative emails. I’ve also talked with a representative, Kevin. He answered my questions and calmed my fears.

"New smile"

I'm going to fix my gap! They helped me get the financial assistance that I needed to be able to do this! I'm so excited to see my new smile.

"Great communication before they get…"

Great communication before they get your money. Once you paid, good luck

"I am still waiting for my aligners"

I am still waiting for my aligners, if I do not receive them before my payment is due I'm canceling!

"So far costumer service is excellent…"

So far costumer service is excellent they are always available. Will be starting my new treatment hopefully will be looking amazing.

"Terrible customer service"

The communication has been terrible. When I was called to place my order, I told them that I was going to be temporarily relocating for work soon and that I would need to update my shipping address when I got there. Absolutely, no problem I was told. I offered to delay ordering until I had my new address, but I was assured it would not be an issue. They created the shipping without contacting me or offering me a way to update my shipping address. I finally got ahold of customer service to correct it. Gave them the correct address. They still shipped one of the packages to the wrong address. So far, only about 20% of what I have been told has been accurate. I hope that when I get my aligners, they are better than the customer service.

"This company was good with explaining…"

This company was good with explaining and following up

"Great process and they communicate every step of the way "

Price
Process
Customer Service